Student Advice and Guidance Manager

Glyndŵr University; St Asaph; On-site; GBP 45,000 - 55,000; Full time

Job summary

Wrexham University in Wales is seeking an experienced and compassionate Student Advice and Guidance Manager to lead the advice and guidance function within the Student and Campus Life team. You will manage a team of advisers, overseeing the support students receive in accessing services, university systems, and overcoming barriers to success.

This role demands strong leadership, the ability to work with a diverse student population on complex or sensitive cases, excellent communication, and a

Qualifications

• Experience in student support, pastoral care or a related field.
• Experience leading or managing a team.
• Strong communication and interpersonal skills.
• Ability to work sensitively with a diverse student population.

Responsibilities

• Lead and manage a team providing first-line and escalated advice to students on academic, personal and welfare matters.
• Oversee the function connecting students with internal and external support services.
• Build strong relationships with academic staff and professional services.
• Drive initiatives to promote student wellbeing, retention and campus engagement.

Job description

We are seeking an experienced and compassionate Student Advice and Guidance Manager to lead the advice and guidance function within the Student and Campus Life team (ASK) You will manage a team of advisers, overseeing the support students receive in accessing services, university systems, and overcoming barriers to success. This role is ideal for someone with strong leadership experience who can set a clear direction for student advice and guidance provision while remaining confident working directly with a diverse student population on complex or sensitive cases.

Key Responsibilities

You will lead and manage a team providing first-line and escalated advice and guidance to students on academic, personal, and welfare matters, ensuring consistent, high-quality support across the service. You will oversee the function connecting students with appropriate internal and external support services, and act as the escalation point for complex cases requiring timely intervention. The role will build and maintain strong working relationships with academic staff and professional services teams. You will drive initiatives to promote student wellbeing, retention, and engagement across campuses, will providing inclusive and accessible support , and manage the performance, development, and wellbeing of your team.

About You

We are looking for someone with substantial experience in student support, pastoral care, advice services, or a similar field, including experience managing or leading a team. You will bring strong communication and interpersonal skills, the ability to work sensitively with students facing a range of challenges, and sound judgement in handling complex or escalated cases. Excellent organisational skills, attention to detail, and the confidence to work both independently and collaboratively are essential, along with a genuine commitment to equality, diversity, and inclusion.

Experience in a higher education setting is desirable but not essential. Welsh language skills are also desirable but not essential.

Wrexham University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates and will ensure applicants will not be discriminated against due to their protected characteristics under the Equality Act 2010. The University will make all efforts to meet your access requirements. Please contact our People Team as soon as possible to discuss any adjustments or assistance you may need to complete your application form, or to answer any queries you may have.

We welcome applications in Welsh and English. Any applications submitted in Welsh will not be treated less favourably than applications submitted in English.