Student Advisor (Money Support)

Cardiff Metropolitan University; Cardiff; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 35 days + 12 holidays

LGPS membership

Family friendly policies

Library and digital services

Sports facilities

Health Assured

Job summary

Cardiff Metropolitan University is seeking a Student Advisor (Money Support) to provide targeted money advice and tuition fee debt support to students, using a structured caseload approach to help them stay engaged with their studies and succeed academically.

You will collaborate with Academic Schools, Finance and Student Services to resolve complex financial issues, develop budgeting plans and promote financial resilience, while using data to identify risks and improve student outcomes.

Qualifications

• Experience in a support or advice-giving environment.
• Ability to build trust and provide practical guidance to individuals facing challenges.
• Comfortable holding sensitive conversations and supporting students.
• Organised, proactive and solution-focused in prioritising workload.
• Knowledge of the Higher Education sector and student funding or financial aid.

Responsibilities

• Deliver inclusive, accessible student money advice tailored to individual needs.
• Manage a caseload of students with tuition fee arrears using a case-management approach.
• Collaborate with Academic Schools, Finance, Student Services, Global Engagement and external funding bodies.
• Support students to develop budgeting and money management skills and promote financial resilience.
• Use data and student insight to identify patterns, risks and emerging issues to improve outcomes.
• Identify students at risk of arrears and deliver early intervention activities.

Skills

Student support

Case management

Stakeholder engagement

Data analysis

Tools

Case management software

Job description

Student Advisor (Money Support)

We're looking for a Student Advisor (Money Support) to deliver specialist student money advice and tuition fee debt support, helping students navigate financial challenges and remain engaged with their studies. Using a structured case-management approach, you'll work closely with students and colleagues across multiple teams to identify barriers, develop tailored support plans and agree sustainable solutions. You'll play a key role in supporting student success and retention while helping the University manage tuition fee debt effectively, consistently and fairly.

You’ll support by:

• Delivering an inclusive and accessible student money advice service, tailored to the individual needs and circumstances of students.
• Managing a caseload of students with tuition fee arrears, using a case-management approach to provide proactive intervention and personalised support plans.
• Working in partnership with Academic Schools, Finance, Student Services, Global Engagement and external funding bodies to resolve complex financial issues and advocate for students.
• Supporting students to develop budgeting and money management skills, promoting financial resilience and identifying appropriate sources of additional support.
• Using data and student insight to identify patterns, risks and emerging issues, enabling early intervention and improving student outcomes.
• Identifying students who may be at risk of tuition fee arrears and delivering early intervention activity that encourages engagement, reduces financial risk and supports student retention.

What you’ll bring

You’ll bring experience of working in a support or advice-giving environment, with the ability to build trust and provide practical guidance to individuals facing complex challenges. Comfortable holding sensitive and supportive conversations, you’ll help students navigate financial pressures, understand their options and develop realistic plans that support their continued engagement with their studies.

You’ll be an effective communicator who can build positive relationships with a wide range of stakeholders, delivering a high-quality, student-focused service. With a strong understanding of the factors that can affect student success, you’ll be able to assess individual circumstances, make informed decisions and contribute to positive outcomes for students. Organised, proactive and solution-focused, you’ll be confident managing competing priorities while maintaining a professional, inclusive and supportive approach.

Additionally you’ll:

• Have knowledge of the Higher Education sector and an understanding of the academic, financial, personal and wellbeing factors that can impact student success, engagement and retention.
• Demonstrate knowledge of student funding and financial support provision, enabling you to provide accurate information and practical guidance to students
• Have experience of working with diverse communities, adapting your approach to meet differing needs and providing inclusive, culturally aware support.
• Be able to work collaboratively across multiple teams and services, building effective relationships to achieve positive outcomes for students.
• Possess strong organisational, communication, IT and numerical skills, with the ability to manage a varied caseload, analyse information and contribute to continuous service improvement.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 35 days, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Matthew Betteridge on [e-mail] .

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Why Work Here?

We invite you to join our collaborative community!

Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.