Senior Clerical Officer (Programme Delivery), Wrexham Campus

School of Computer Science and Engineering, Bangor University; Bangor; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Bangor University is seeking a Senior Clerical Officer (Programme Delivery) to support the medicine programmes at the North Wales Medical School on the Wrexham Campus. The role includes administrative duties, student and staff support, and event coordination.

Applicants should have 2 AS Levels or 1 A Level/NVQ III, with a commitment to Welsh language and a flexible approach to hybrid working within the UK.

Qualifications

• Educated to 2 AS Levels or 1 A Level or NVQ level III (or equivalent) in an appropriate subject or possess equivalent experience.
• NVQ Level 4 in an appropriate subject.

Responsibilities

• Be the first point of contact, providing excellent customer service to students, staff and visitors.
• Handle enquirie s from internal and external customers, giving detailed advice on administrative processes.
• Maintain facilities on the Wrexham Campus and report faults and maintenance issues.
• Support staff and visitors with lecture/session setup and troubleshoot tech issues.

Skills

Communication

Relationship building

MS Office

Decision making

Organisation

Autonomy

Influence

Welsh language

Education

2 AS Levels / 1 A Level / NVQ III

NVQ Level 4

Job description

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Senior Clerical Officer (Programme Delivery), Wrexham Campus

Job Number

BU04116

School/Department

North Wales Medical School

Grade

5

Contract Duration

Permanent

Closing Date

11-10-2026

Applications are invited for the above permanent full-time post working in the North Wales Medical School.

Duties will include providing an administrative service and engaging and completing a range of routine tasks to meet operational and customer service requirements. The primary focus of the role is to support the delivery of the medicine programmes with a specific focus on delivery of the curriculum.

Candidates should be educated to 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area or possess equivalent experience.

The ability to communicate in Welsh or a commitment to learn is essential for this post.

This role will be located on campus at Wrexham. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Closing date for applications: 11/10/2026
Informal enquiries can be made by contacting: Nyree Hulme, Curriculum Manager, North Wales Medical School (Medicine) [e-mail].

Overview

The North Wales Medical School champions and promotes excellent medical and health sciences, research, scholarship, teaching and learning, quality and values with people who use services, practitioners, and stakeholders. The school promotes language and cultural competence relevant to local, national, and international partners, and provides an inclusive culture and environment for staff and students.

As the new medical school for North Wales, the School will admit and train hundreds of medical students in the first decade through both 5-year School and 4-year Graduate Entry routes and will help ensure increased training opportunities for qualified doctors to stay and work within NHS Wales. With the addition of a new Pharmacy programme and expanding activities, this is an exciting time to join this innovative and vibrant team.

Purpose of the Job

This post within the North Wales Medical School is to provide an administrative service for the medicine programmes, engaging and completing a range of routine tasks to meet operational and customer service requirements.

Main Duties and Responsibilities

• To be the first point of contact, and provide excellent customer service to students, members of staff, and visitors to the Wrexham campus.
• Deal with a range of enquires from internal and external customers, providing detailed advice and guidance on the administrative processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action, contributing to the resolution of more complex issues.
• Work with others to maintain all facilities on the Wrexham Campus, identifying and reporting faults and maintenance issues.
• Support members of staff and visitors to the campus with lecture / session setup, and troubleshoot any technological issues that may arise.
• Collaborate with others to make recommendations for developments of established processes and procedures.
• Communicate effectively with both staff and students and establish and maintain effective working relationships with colleagues within the University, and any external body.
• Process a range of financial transactions including, but not restricted to, travel expenses and casual worker payments.
• Support the administration and organisation of educational and marketing/outreach events delivered at the Wrexham campus.
• Provide effective clerical support for a range of administrative activity.
• Contribute to the success of the team, leading others through example, and supporting the supervision and management of the team.
• Organise and support meetings, both on the Wrexham campus and remotely, draft agendas, prepare papers, take minutes, and circulate as appropriate.
• Take individual responsibility for the organisation and administration of an area of the medicine curriculum timetable.
• Assist in the production of course documentation and timetables.
• Update Virtual Learning Environments such as Blackboard.
• Deal with incoming email on a daily basis and process accordingly.
• Maintain the local filing system and ensure files required by staff members and other stakeholders are available when required.
• Work as part of a team to support the wide-ranging administration of the medicine programmes ensuring that core support services are maintained.
• As part of the administration team supporting the medicine programmes, there is the expectation that you will participate in events taking place on the Wrexham campus that fall within the remit of the team, including, but not restricted to, assessments, recruitment and admissions events, and that some of these events may involve working outside of normal working hours / days.
• The post holder will be expected to attend occasional faculty meetings and training days which will be held on the Bangor campus.

Other Duties and Responsibilities

• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/herself and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures, and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Person Specification

Qualifications/Training

• Educated to 2 AS Levels or 1 A Level or NVQ level III (or equivalent) in an appropriate subject or possess equivalent experience.
• NVQ Level 4 in an appropriate subject.

Experience/Knowledge

• Experience of working within an office /administrative environment.
• Experience of developing and implementing administrative systems and procedures.
• Experience of working unsupervised to deadlines, planning, and setting priorities for own work.
• An understanding of the needs of culturally diverse staff and students.
• Experience of working within a Higher Education or medical education environment.

Skills/Abilities

• Effective communication and inter-personal skills, with the ability to communicate effectively, both orally and in writing.
• Ability to develop effective relationships with colleagues at all levels both internally and externally.
• Proficient in the use of Microsoft Office applications (Outlook, Teams, Word, Excel etc).
• Recognises when the limits of own responsibility or ability are reached.
• Excellent organisational skills and ability to manage a varied and demanding workload. Ability to be proactive and identify and recommend changes for improvement where appropriate.
• Ability to work independently and demonstrate initiative in solving problems and making decision by understanding relevant information and opinion.
• Ability to advise and influence key stakeholders.

Other

• The ability to communicate through the medium of Welsh or demonstrate a commitment to learn to a specified level is essential for this post.
• A willingness to undertake further training and development.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.

We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

We are proud to be a Disability Confident employer. All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post, you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application, we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.