Senior Student Information Officer

Bath Spa University; Newton St. Loe; On-site; GBP 33,951 - 37,694; Full time

Benefits offered by this job

Generous pension scheme

Enhanced paid leave

Family-friendly policies

Employee Assistance Programme

Transport schemes

Discounts and financial benefits

Job summary

A leading educational institution in the United Kingdom is seeking a Senior Student Information Officer. This pivotal role involves leading student funding queries, managing registrations with the Student Loan Company, and supporting students across various locations. Candidates should have strong customer service experience, line management skills, and a background in higher education. The position offers a salary range of £33,951 to £37,694 per annum with generous benefits, including a pension scheme and flexible work policies.

Responsibilities

• Lead on registry-focused operational meetings with key partners.
• Provide line management support for the Student Information Manager.
• Manage student finance queries and registrations.

Skills

Customer service experience

Administrative experience

Attention to detail

Strong communication skills

Line management experience

Experience in higher education

Data entry experience

Knowledge of higher education funding

Job description

Senior Student Information Officer – Bath Spa University

Department: Student and Registry Services

Location: Bath, Somerset – Newton Park

Compensation: Grade 6 – Starting from £33,951 rising to £37,694 per annum

Application Deadline: 14 January 2026

We are currently seeking a Senior Student Information Officer, who will lead on and be the escalation point for all student funding queries, including Student Loan Company registration and change of circumstances notifications for all students, including our Bath based provision.

This is a crucial role in our busy Student Information team and will lead on supporting students at Bath Spa University's partners, as well as Bath Spa University London Hackney and Canary Wharf students.

As part of the role you will:

• Lead on registry-focused operational meetings with key partners and BSUL Hackney and Canary Wharf.
• Provide line management support and deputise for the Student Information Manager as required.
• Handle student finance queries and manage the process for registration confirmations to the Student Loan Company, specifically related to queries following University assessment boards and partner and London-based students funding applications.

About You – qualifications and experience you should bring to the role:

• Recent customer service experience, across a wide demographic of ages and nationalities
• Administrative experience
• Strong attention to detail and diligent record‑keeping experience
• Strong communication skills across various contact and service points
• Line management experience
• Experience of working in higher education
• Data entry experience
• Experience and knowledge of higher education funding working with the Student Loan Company

For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description.

Salary Grade 6 – Starting from £33,951 rising to £37,694 per annum

The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.

Interview Date: Thursday 22 January 2026

Staff Benefits

• Generous pension scheme (Local Government Pension Scheme / Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post‑retirement.
• Enhanced paid leave – 41–46 days depending on the role (Full Time). More details here: https://apphub.bathspa.ac.uk/StaffBenefits
• Family‑friendly policies including hybrid working, flexible work environment, on‑site nursery, and a sector‑leading enhanced maternity scheme.
• Employee Assistance Programme offering access to on‑demand GP appointments, wellbeing support and advice, and access to counselling.
• Transport schemes including Electric Vehicle Scheme and Cycle to Work.
• Wide range of discounts and financial benefits accessed through an easy‑to‑use app.

For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.