Strutt & Parker - Tenancy Progressor (Temporary Mat Cover)

Strutt & Parker; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Strutt & Parker in Chelsea is seeking a Contracts Manager to join the lettings team and support growth of the Lettings division. You will provide guidance to coordinators, help train new staff, and ensure timely, high-quality client advice while maintaining accurate data in the CRM.

In this role, you will oversee tenancy documentation, rent reviews, and reference checks, while ensuring compliance with lettings legislation.

Qualifications

• 5+ years in a similar lettings/contracts role.
• Excellent communication skills and customer-focused service.
• Organised, methodical, with strong data entry accuracy.

Responsibilities

• Provide support to Tenancy, Renewals and Accounts coordinators to boost productivity.
• Co-ordinate and train new lettings team members where possible.
• Support audits of the Lettings department and ensure timely, high-quality client advice.
• Respond to queries by email and phone, manage overdue workflows.
• Point of contact for lettings/branch managers for contracts and referencing queries.
• Check tenancy agreements, rent reviews, change of sharer, reference reports and deeds of guarantee.
• Maintain paperless filing system and up-to-date databases (e.g., RPS).
• Attend team meetings and assist with audits and projects to streamline processes.

Skills

5+ years experience

Excellent communication

Customer focus

Organised

Data accuracy

Team player

Education

GCSE level

ARLA Level 3

Job description

An exciting opportunity to join our lettings team in Chelsea as a Contracts Manager to help the ongoing growth of the Lettings division.

Responsibilities

• Provide support and guidance to the Tenancy coordinators, Renewals coordinator and Accounts coordinator with their productivity and output
• Help to co-ordinate and where possible provide training for all new lettings team members
• Support audits of the Lettings departments
• Ensure delivery of timely and high quality advice to clients
• Respond to queries via e-mail and telephone
• Monitor teams’ overdue workflows/tasks and hold relevant conversations
• Identify possible opportunities to enhance level of service provided to both internal and external customers
• Actively communicate to the team and support the vision of the development of the Residential business
• Provide support and guidance with the implementation of new legislation
• Direct line management responsibility
• Assess need for performance management where required
• Annual Performance reviews
• Ensure adequate cover in the department when it comes to holidays, days off and sickness
• To be the point of contact for the lettings/Branch managers for contracts related queries
• To be the point of contact for the lettings/Branch managers for referencing queries
• Ensure timely payments of all supplier invoices
• Providing support to the Head of Tenancy Management when needed to support Clients, the department and the front offices
• Helping members of the Property Management Team with questions and queries when the Head of Tenancy Management is unavailable
• Checking all new Tenancy Agreements drawn up by the Contracts coordinators
• Checking all rent reviews drawn up by the Renewals coordinator
• Checking all change of sharer requests and documents
• Checking all reference reports and reference letters
• Checking all deed of guarantee’s
• Checking all none managed deposit releases
• Ensuring that all non managed new files are set up on the CRM system correctly
• Attending Lettings and team meetings
• In the case where the tenant or landlord wishes to use their own tenancy agreement refer both parties to independent Solicitors for specialist advice
• Maintaining paperless filing system – ensuring accurate and up to date.
• Keeping databases up to date including RPS
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
• Undertake any other duties within capabilities as and when requiredUndertake a proactive mind-set with regards to all tasks to ensure all Clients are receiving an outstanding service level
• Undertaking audits & projects for the team
• Constantly thinking of new ways to help the department streamline processes
• Assisting with arranging team socials
• Managing office supplies and amenities
• When required, welcoming visitors and dealing with as appropriate
• Completed ARLA Level 3

Key Skills

• At least 5 years’ experience in a similar role
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Organised and systematic - able to prioritise workloads
• Ability to follow processes with good data entry and accuracy
• A smart appearance and professional approach is essential
• Team Player

Person specification

Qualifications

Educated to GCSE level or equivalent as a minimum

Strutt & Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.