Tenancy Progression Coordinator

Campions Group; Greater London; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday allowance

Health cash plan

Birthday leave

Job summary

Chestertons is seeking a Tenancy Progression Coordinator at Tower Bridge to manage documentation, progression, and compliance. You will work with Front Office and Lettings Operations to deliver a smooth, compliant service.

Responsibilities include coordinating references, deposits, and paperwork, maintaining records, and meeting service levels. Experience in lettings administration is essential.

Qualifications

• 1–2 years' lettings administration, progression, or property admin experience.
• Strong knowledge of residential lettings processes and compliance.

Responsibilities

• Prepare tenancy documentation for new, renewal, variation, and short-let agreements.
• Ensure docs comply with lettings legislation and internal policies.
• Process standard tenancy agreements and escalate non-standard ones.
• Maintain accurate tenancy records.

Skills

Organisational skills

Attention to detail

Written & verbal communication

Multitasking

Customer service mindset

Tools

Microsoft Office

CRM systems

Job description

Job Advert

Tenancy Progression Coordinator

Location: Tower Bridge

PURPOSE

Chestertons is seeking a Tenancy Progression Coordinator to join the team, this role is responsible for preparing, coordinating, and administering tenancy documentation while ensuring compliance with current lettings legislation and company policies. The role supports the smooth progression of new tenancies, renewals, tenancy variations, and short-let agreements by working closely with Front Office and Lettings Operations teams to deliver an efficient and compliant service.

KEY RESPONSIBILITIES

Tenancy Documentation & Compliance

• Prepare and issue tenancy documentation for new tenancies, renewals, tenancy variations, and short-let agreements.
• Ensure documentation complies with current lettings legislation and internal compliance requirements.
• Process standard tenancy agreements and elevate non-standard agreements where appropriate.
• Maintain accurate and compliant tenancy records.

Tenancy Progression

• Manage tenancy progression from offer acceptance through to move-in.
• Coordinate references, compliance documentation, deposits, and tenancy paperwork.
• Ensure all documentation is completed within agreed service levels.
• Keep internal systems updated with accurate information.

Stakeholder Communication

• Work closely with Lettings Negotiators, Branch Managers, and Operations teams.
• Provide regular updates on tenancy progression.
• Respond promptly to tenancy documentation queries and support colleagues with procedural guidance.

Service Standards

• Meet departmental KPIs for turnaround times, response times, and compliance accuracy.
• Ensure tenancy files meet audit and quality standards.
• Escalate issues or risks that may impact tenancy completion.

Systems & Administration

• Maintain accurate records using CRM and tenancy management systems.
• Ensure digital filing is complete and audit-ready.
• Support reporting and operational administration as required.

Business Opportunities

• Identify opportunities to refer clients to Property Management, Sales, or other company services.
• Promote Rent Protection and other relevant services where appropriate.

Team Contribution

• Work collaboratively with colleagues to support team objectives.
• Contribute to a positive and professional working environment.
• Assist with departmental projects and process improvements when required.

SKILLS & EXPERIENCE

• Minimum 1–2 years' experience in lettings administration, tenancy progression, or a property administration role.
• Good understanding of residential lettings processes and compliance requirements.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience using tenancy management or CRM systems is desirable.
• Customer-focused with a proactive and professional approach.

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.