Senior Tenancy Progression Coordinator

Chase Buchanan Group; Greater London; Remote; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday allowance

Charity matching

Payroll giving

Eye care tests

Birthday leave

Health cash plan

Job summary

Campions is seeking a Senior Tenancy Progression Coordinator to lead the preparation, coordination, and compliance of tenancy documentation, ensuring adherence to lettings legislation and internal policies.

You will manage end-to-end tenancy progression, complex agreements, and liaise across Front Office, Lettings Operations, and Branch Managers to maintain audit-ready records and KPIs.

Qualifications

• 3+ years in tenancy progression or lettings operations.
• Deep knowledge of UK lettings legislation and compliance.
• Experience handling complex tenancy agreements and addendums.
• Excellent written communication and deadline management.

Responsibilities

• Lead preparation and coordination of tenancy documents.
• Ensure compliance with current legislation and policies.
• Oversee end-to-end tenancy progression from offer to move-in.
• Maintain audit-ready tenancy files with accurate records.
• Engage with Front Office, Branch Managers, and Lettings teams.
• Drive operational KPIs and process improvements.
• Identify opportunities to refer clients to other services.

Skills

Tenancy progression

Lettings operations

Compliance knowledge

Stakeholder management

Microsoft Office

Attention to detail

Multitasking

Communication skills

Education

ARLA Propertymark qualification

Bachelor's degree in related field

Tools

CRM platforms

Tenancy management systems

Document automation

Excel

Job description

Senior Tenancy Progression Coordinator

Location: Tower Bridge

Salary: £32,000 £36,000 per annum

Purpose

The Senior Tenancy Progression Coordinator is responsible for leading the preparation, coordination, and administration of all tenancy documentation—both standard and non-standard—ensuring full compliance with current lettings legislation, regulatory requirements, and internal policies. The role oversees the smooth progression of new tenancies, tenancy renewals, tenancy variations, and short-let agreements, taking ownership of complex cases and acting as a subject matter expert for tenancy compliance.

Working closely with Front Office, Lettings Operations, Branch Managers, and wider business functions, the Senior Tenancy Progression Coordinator ensures departmental service standards, turnaround times, audit requirements, and compliance KPIs are consistently achieved while identifying opportunities to improve processes, mitigate risk, and enhance the customer experience.

Tenancy Documentation & Compliance

• Prepare, review, approve, and coordinate all tenancy documentation for new tenancies, renewals, tenancy variations, and short-let agreements.
• Ensure all tenancy documentation complies with current lettings legislation, regulatory requirements, and company policies, including but not limited to:
  • Right to Rent
  • Prescribed Information
  • Deposit Protection requirements
  • Safety certifications
  • Agency compliance obligations
• Review and manage non-standard, bespoke, and complex tenancy agreements, liaising with senior management or legal advisors where appropriate.
• Monitor legislative and regulatory changes, supporting the implementation of new compliance requirements across the department.
• Maintain exceptional standards of accuracy and ensure all tenancy files remain audit-ready.

Tenancy Progression

• Take ownership of the end-to-end tenancy progression process from offer acceptance through to move-in.
• Manage a varied portfolio of complex tenancy transactions, ensuring documentation, compliance checks, referencing, deposits, and financial requirements are completed within agreed service levels.
• Coordinate special conditions, licence agreements, contractual variations, and legal addendums, ensuring all stakeholders understand and complete required actions.
• Proactively identify and resolve issues that may delay tenancy completion, escalating risks where necessary.
• Ensure all internal systems are accurately maintained with complete and compliant records.

Stakeholder Management

• Build and maintain effective working relationships with Front Office teams, Branch Managers, Lettings Negotiators, Property Management, and Lettings Operations.
• Act as the senior point of contact for tenancy progression queries, providing expert guidance on tenancy processes and legislative requirements.
• Communicate proactively with internal stakeholders, providing regular updates and managing expectations throughout the tenancy journey.
• Develop strong relationships across departments to improve operational efficiency and customer outcomes.

Operational Excellence & Performance

• Consistently achieve and exceed departmental KPIs relating to:
  • Turnaround times
  • Communication response times
  • Compliance accuracy
  • Audit performance
  • Customer service standards
• Support internal audits by ensuring tenancy files meet regulatory, legal, and company quality standards.
• Analyse recurring issues and recommend improvements to strengthen operational performance and compliance.
• Escalate operational risks and compliance concerns promptly with clear recommendations for resolution.

Systems, Reporting & Process Improvement

• Maintain accurate tenancy records across CRM, tenancy management, and document automation platforms.
• Ensure data integrity, document control, and complete audit trails across all systems.
• Produce operational reports and support managers with KPI monitoring, compliance reporting, and workload analysis.
• Identify opportunities to improve workflows, automate processes, and enhance operational efficiency.
• Support departmental projects, system enhancements, and policy implementation initiatives.

Business Development

• Identify opportunities to refer clients to Property Management, Sales, Financial Services, and other relevant business areas.
• Promote Rent Protection and other company services professionally, ensuring customers understand available solutions.
• Support wider commercial objectives by contributing to cross-functional collaboration and customer retention initiatives.

Leadership & Team Contribution

• Act as a senior technical resource within the team, providing guidance and support on tenancy legislation, documentation, and best practice.
• Assist managers with onboarding, coaching, and mentoring new team members.
• Share knowledge and promote consistency of processes across the department.
• Support workload prioritisation during peak periods and contribute to achieving overall team objectives.
• Foster a collaborative, professional, and high-performing team culture.
• Contribute to continuous improvement initiatives and departmental change projects.

Skills & Experience

Essential

• Minimum 3 years' experience in tenancy progression, lettings operations, property compliance, or residential lettings administration.
• Extensive knowledge of UK residential lettings legislation and compliance requirements.
• Experience managing complex tenancy transactions, bespoke tenancy agreements, and legal addendums.
• Strong understanding of tenancy progression processes from instruction through to move-in.
• Excellent written communication skills with exceptional attention to detail.
• Ability to manage multiple priorities while consistently meeting demanding deadlines.
• Strong stakeholder management and relationship-building skills.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using tenancy management systems, CRM platforms, and document automation software.

Desirable

• Experience supporting audits and compliance reviews.
• Knowledge of process improvement methodologies.
• Experience coaching or mentoring colleagues.
• ARLA Propertymark qualification or willingness to work towards one.

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.