Strutt & Parker - Client Accounts Coordinator

Strutt & Parker; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the lettings industry is seeking a Client Accounts Coordinator to join their Chelsea team. This role involves supporting the lettings division by managing financial queries, landlord statements, and payment processes. The ideal candidate will have experience in lettings administration, excellent communication skills, and a detail-oriented approach. Join a supportive environment that values diversity and offers a range of benefits to promote your well-being and financial security.

Benefits

Health & leisure perks

Pension

Life assurance

Income protection

Bonus schemes

Share plans

Qualifications

• Experience in lettings administration is essential.
• Minimum GCSE qualification or equivalent required.
• Professional appearance and approach expected.

Responsibilities

• Support the Lettings team with renewals and new tenancies.
• Manage landlord statements and financial queries.
• Oversee credit control and chase outstanding payments.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Teamwork

Education

GCSE qualification or equivalent

Job description

Strutt & Parker - Client Accounts Coordinator

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Role Overview

An exciting opportunity to join our lettings team in Chelsea as a Client Accounts Coordinator, supporting the ongoing growth of the Lettings division.

Responsibilities

• Support the Lettings team to activate renewals and new tenancies promptly
• Check and approve Landlord statements daily
• Send Landlord statements upon request
• Serve as the first point of contact for financial queries
• Raise invoices, generate reports on Landlord and Tenant Fees, and chase payments
• Investigate and allocate funds as needed
• Post contractor invoices for approval and manage contractor statements
• Manage Credit Control and chase outstanding payments
• Approve daily payments and oversee rent arrears procedures
• Advise clients on rental arrears and legal notices
• Send contractor invoices to clients and ensure invoice management for split commissions
• Approve deposit returns within 24 hours
• Manage relationships with Touchstone and attend quarterly meetings
• Chase owed payments and sign off split commission invoices
• Review renewal fees and charges for accuracy
• Seek legal advice when necessary
• Create systems and processes to improve efficiency
• Update management and support team operations
• Assist with property visits and maintain paperless filing systems
• Maintain databases and ensure compliance with lettings legislation
• Ensure accurate data entry and rectification of errors

Key Skills

• Experience in lettings administration
• Excellent communication and customer service skills
• Organized, systematic, and detail-oriented
• Professional appearance and approach
• Team player

Person Specification

• Minimum GCSE qualification or equivalent

Benefits

We offer award-winning benefits including health & leisure perks, pension, life assurance, income protection, bonus schemes, share plans, and more, supporting your well-being and financial security.

Strutt & Parker is committed to diversity, inclusion, and equal employment opportunity.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Business Development