Stroke Administrative Assistant

The Methodist Church in Britain; Bangor; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Acute Stroke Team at Betsi Cadwaladr University Health Board in Bangor, Wales is seeking an administrative post to support stroke audit work and general administration. The role involves data entry into the SSNAP programme, generating audit reports, and meeting deadlines to ensure high quality service delivery.

You will provide administrative support to specialist nurses, consultants and therapy teams, handling patient information with confidentiality and offering information and support to

Qualifications

• NVQ Level 3 Business Administration or equivalent.
• RSA/OCR Level 2 or equivalent.
• IT qualification such as CLAIT Plus or ECDL, or equivalent.

Responsibilities

• Enter data into the SSNAP programme and extract audit information, meeting deadlines.
• Deliver a comprehensive administrative service including data entry and audit functions.
• Provide administrative support to specialist nurses, consultants, and therapy teams.
• Maintain confidential, accurate administration for patients and staff.
• Provide information and support to patients and families.
• Coordinate administration across the service and manage workloads to meet timelines.

Skills

Professional communication

MS Office proficiency

Plan and prioritise

Flexible and adaptable

Excellent organisational

Education

NVQ Level 3 Business Administration

RSA/OCR Level 2

CLAIT Plus / ECDL IT qualification

Tools

Microsoft Office Suite

Job description

This administrative post supports the Acute Stroke Team at Betsi Cadwaladr University Health Board. The main work is stroke audit: entering data into the national SSNAP programme, pulling audit reports and meeting deadlines, alongside administration for specialist nurses, consultants and therapy teams. Medical administration experience and the ability to speak Welsh are both essential.

What the job involves

• Enter data into the Stroke Sentinel National Audit Programme (SSNAP) and extract audit information, meeting deadlines
• Deliver a comprehensive, high-quality administrative service, including data entry and audit functions
• Provide administrative support to specialist nurses, the consultant, therapy teams, stroke management and the stroke association co-ordinator
• Provide accurate, confidential and supportive administration for patients, clinical teams, carers and internal and external agencies
• Give patients and families information and appropriate support
• Support the co-ordination of administration arrangements across the service
• Support the progress of patients along a defined pathway, so that it is safe and efficient
• Organise and prioritise own workload independently to achieve deadlines

What’s required

Qualifications

• NVQ Level 3 Business Administration or equivalent experience
• RSA/OCR Level 2 or equivalent
• IT qualification such as CLAIT Plus or ECDL, or equivalent

Experience

• Previous medical administration experience
• Knowledge of a range of administrative processes
• Experience of working in a busy office environment

Skills & knowledge

• Communicate professionally and effectively with all levels of staff, verbally and in writing
• Proficient in Microsoft Office applications
• Plan, organise and prioritise own workload
• Flexible and adaptable to changing service demands
• Excellent organisational skills

Other

• Ability to speak Welsh
• Evidence of continual personal development
• Ability to deal with sensitive information

Nice to have

• AMSPAR City & Guilds Level 3
• NVQ Level 3 Customer Service
• Experience of working within the NHS
• Minute-taking skills
• Knowledge of NHS organisations
• Knowledge of medical terminology