Assistant Service Support Manager - INTERNAL

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 26,000 - 34,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) is seeking a proactive Assistant Service Support Manager for the Surgical CPG in Ysbyty Gwynedd. The role focuses on statistical reporting, data management and meeting coordination within a busy clinical setting.

Candidates should have a degree and IT literacy, with NHS experience preferred. Welsh language ability is desirable but not mandatory. The post emphasizes teamwork, accuracy and confidentiality in a supportive North Wales environment.

Qualifications

• Essential: degree level qualification; IT systems knowledge including Microsoft applications and ECDL or willingness to undertake.
• Desirable: NHS experience and ability to work in a clinical environment.

Responsibilities

• Provide comprehensive administrative support to the Specialty/Lead Manager.
• Collect, record, analyze, interpret and report statistical data to monitor targets.
• Help ensure adequate staff cover and coordinate meetings as part of the CPG team.
• Communicate effectively with team members at all levels and manage data collection systems.

Skills

Data entry

Data reporting

Communication

Teamwork

Numeracy

Education

Degree level qualification

IT literacy (ECDL or equivalent)

Tools

Microsoft Office

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY Betsi Cadwaladr University Health Board. An exciting opportunity has arisen for an enthusiastic, motivated and driven individual to join the Surgical CPG in Ysbyty Gwynedd. The post of Assistant Service Support Manager will offer an individual the chance to enhance skills at management level. If you are looking for a challenge, have initiative and is proactive then this could be the job for you.

Main duties of the job

The role of the Assistant Service Support Manager is to provide comprehensive administrative support to the Specialty Manager/Lead Manager, by collecting, recording, analysing, interpreting and reporting of statistical data required to monitor compliance with Welsh Government targets. The Assistant Service Support Manager will assist the Specialty Manager/Lead Manager in ensuring that there is adequate Medical and administrative staffing cover to allow for the smooth running of the department, therefore management experience is preferred for this role. The role involves being an integral member of the CPG operational team, coordinating, organising, attending and administering a number of meetings. The ability to speak Welsh is desirable for this post; English and/or Welsh applicants are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria:

• Degree level qualification or equivalent experience
• Must be able to demonstrate knowledge and experience of the full range of IT systems to include Microsoft applications ECDL or willingness to undertake

Desirable criteria:

• Sufficient NHS experience

Experience

Essential criteria:

• Computer literate and experienced in Word, spreadsheets and databases
• Previous experience in an organisational and administrative setting
• Numerate and confident in working with figures
• Experience of working in teams

Desirable criteria:

• Previous NHS experience
• Previous experience working with clinical staff
• Ability to learn and understand medical terminology
• Previous involvement in clinical audit

Aptitude And Abilities

Essential criteria:

• Communicate well with all team members at all levels
• Establish , monitor and maintain data collection systems
• Provide excellent administrative and organisation support
• Prioritise and meet tight deadlines
• Perform under pressure and to a strict timetable
• Work independently but also as an effective team member
• Produce clear, concise and meaningful reports
• Knowledge of performance management systems
• Service improvement methodology

Desirable criteria:

• Medical terminology
• Ability to speak Welsh

Values

Essential Criteria:

• Good communicator
• Willing to learn and develop
• Confident to work with clinical staff
• Able to maintain confidentiality
• Enthusiastic and positive