Street Works Scheduler & Operations Coordinator

Go Traffic Management Limited; United Kingdom; Remote; GBP 26,000 - 31,000; Full time

Job summary

Go Traffic Management Limited in Alfreton is seeking a D-Loop Coordinator to support the Operations Manager and team, ensuring the programme aligns with client SLAs and customer expectations.

You will own workstreams from receipt through to completion, schedule orders, manage notices/permits, and provide customer service by phone. Data input into works management systems and regular reporting are essential components of the role.

Qualifications

• Strong written and verbal communication skills.
• Able to work in an organised manner to meet important deadlines.
• Exceptional organisational skills.
• Good working knowledge of Microsoft Office systems.
• Ability to communicate effectively under pressure.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt to job completion.
• Schedule work orders in accordance with SLA’s and permits, optimising travel routes.
• Provide customer service to internal and external customers via telephone.
• Maintain timely input into the works management systems and escalate issues.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer service to internal and external customers.
• Provide daily and weekly reports to ensure service levels are met.
• Validate and transmit notice/permit requests promptly.
• Open/close notices and permits, and identify issues for escalation.
• Monitor outstanding issues and follow up.
• Provide general admin support.
• Be part of a call desk focusing on outbound customer calls.

Skills

Strong written and verbalcommunication

Organised

Deadline-driven

Customer service

Tools

Microsoft Office

Job description

Go Traffic Management Limited in Alfreton is seeking a D-Loop Coordinator to support the Operations Manager and team, ensuring the programme aligns with client SLAs and customer expectations.

You will own workstreams from receipt through to completion, schedule orders, manage notices/permits, and provide customer service by phone. Data input into works management systems and regular reporting are essential components of the role.