D-Loop Scheduler & Service Delivery Coordinator

Network Plus; Alfreton CP; On-site; GBP 24,000 - 33,000; Full time

Job summary

National Grid in Alfreton is seeking a D-loop Coordinator to support the Operations Support Manager and the Operations Team, ensuring work is effectively programmed to meet client SLAs and customer expectations.

The role focuses on coordinating workstreams, scheduling to SLA/permits, and delivering excellent service to both internal and external customers. Strong communication and organisational skills are essential for daily reporting and issue escalation.

Qualifications

• Experience of working within the Utilities sector is desirable.
• Streetworks experience with knowledge and understanding of statutory requirements is desirable.
• Strong written and verbal communication skills.
• Able to work in an organised manner to meet important deadlines.
• Exceptional organisational skills.
• Good working knowledge of Microsoft Office systems.
• Ability to communicate effectively under pressure.

Responsibilities

• Take ownership of the workstreams, coordinating from receipt to job completion.
• Schedule work orders in line with SLA’s and permits, optimise travel routes and productivity.
• Provide customer service to internal and external customers by telephone.
• Maintain accurate input in works management systems and escalate issues.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer satisfaction with external and internal customers.

Skills

Communication

Organization

Customer service

Time management

Pressure management

Tools

Microsoft Office

Job description

National Grid in Alfreton is seeking a D-loop Coordinator to support the Operations Support Manager and the Operations Team, ensuring work is effectively programmed to meet client SLAs and customer expectations.

The role focuses on coordinating workstreams, scheduling to SLA/permits, and delivering excellent service to both internal and external customers. Strong communication and organisational skills are essential for daily reporting and issue escalation.