D-Loop Coordinator

Network Plus; Alfreton CP; On-site; GBP 24,000 - 33,000; Full time

Job summary

National Grid in Alfreton is seeking a D-loop Coordinator to support the Operations Support Manager and the Operations Team, ensuring work is effectively programmed to meet client SLAs and customer expectations.

The role focuses on coordinating workstreams, scheduling to SLA/permits, and delivering excellent service to both internal and external customers. Strong communication and organisational skills are essential for daily reporting and issue escalation.

Qualifications

• Experience of working within the Utilities sector is desirable.
• Streetworks experience with knowledge and understanding of statutory requirements is desirable.
• Strong written and verbal communication skills.
• Able to work in an organised manner to meet important deadlines.
• Exceptional organisational skills.
• Good working knowledge of Microsoft Office systems.
• Ability to communicate effectively under pressure.

Responsibilities

• Take ownership of the workstreams, coordinating from receipt to job completion.
• Schedule work orders in line with SLA’s and permits, optimise travel routes and productivity.
• Provide customer service to internal and external customers by telephone.
• Maintain accurate input in works management systems and escalate issues.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer satisfaction with external and internal customers.

Skills

Communication

Organization

Customer service

Time management

Pressure management

Tools

Microsoft Office

Job description

Department

National Grid

Location

Alfreton

Compensation

£28,600 / year

Description

As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations.

Key Responsibilities

• You will take ownership of the workstreams, coordinating the work from receipt, through to job completion
• You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity
• You will provide customer service to both internal and external customers via telephone
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• You will ensure that all the client and operational requirements are met in a professional and efficient manner
• You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Validate and transmit notice/permit requests in a timely manner
• Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and elevate street works compliance issues where appropriate
• Monitor and chase any outstanding issues
• Provide general admin support
• Be part of a call desk focusing on outbound customer calls

Experience and Qualifications

• Experience of working within the Utilities sector – Desirable but not necessary.
• Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary.
• Strong written and verbal communication skills
• Able to work in an organised manner to meet important deadlines
• Exceptional organisational skills
• Good working knowledge of Microsoft Office systems
• Ability to communicate effectively under pressure

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of your privacy policy.