Strategy Manager - Customer Value

Easyjet; Luton; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

20% bonus

7% pension

Staff travel benefits

Job summary

easyJet is seeking a Strategy Manager, Customer Value to tackle major product questions across seating, bags, premium products and customer groups. You will frame challenges, gather evidence, and build a clear strategy, roadmap and business case.

You will work closely with Commercial, Customer Experience, Operations, Insight and Analytics in a hybrid London/Luton environment, turning insight into confident decisions that drive customer value and commercial growth.

Responsibilities

• Tackle major product questions across seating, bags, premium products and propositions for specific customer groups.
• Frame the challenge, bring together evidence from across the business and create a clear strategy, roadmap and business case.
• Balance customer value, commercial opportunity and the wider impact on the business. Provide direction to digital product and customer marketing teams so they can build and deliver with confidence.

Job description

Strategy Manager - Customer Value (17450)

Description

Strategy Manager, Customer Value

Luton | Full-time | Hybrid

20% bonus 7% pension Staff travel benefits

We support hybrid working.

You turn big, ambiguous customer questions into clear growth strategies that people can act on.

You’re curious, commercially minded and comfortable joining the dots between what customers say, what they do and what the data tells us. If you enjoy shaping evidence into confident decisions, this is an opportunity to influence some of easyJet’s most important customer propositions.

The opportunity

As Strategy Manager, Customer Value, you’ll tackle major product questions across areas such as seating, bags, premium products, and propositions for specific customer groups. You’ll frame the challenge, bring together evidence from across the business and create a clear strategy, roadmap and business case.

Your work will balance customer value, commercial opportunity and the wider impact on the business. You’ll give digital product and customer marketing teams the direction they need to build and deliver with confidence.

“This role is for someone who loves getting underneath a complex question and finding the clearest path forward. You’ll bring together insight, data and commercial thinking, then turn it into a strategy that teams can genuinely use.”

Head of Customer Value, easyJet

The team & culture

You’ll work closely with colleagues across Commercial, Customer Experience, Operations, Insight, Measurement and Analytics. It’s a highly collaborative environment where constructive challenge is welcomed and clear thinking helps different teams align around the right customer and business outcomes.

At easyJet, our Orange Spirit means being bold, welcoming and always real. You’ll have the space to ask difficult questions, test assumptions and help teams move from ideas to well‑evidenced choices.

Business Area

Customer & Marketing

Primary Location

United Kingdom-London-London Luton Airport

Organisation

Customer & Marketing

Schedule

Full-time

Unposting Date

10/11/2026, 11:59:00 PM