Strategy & ESG Intern: Shape Customer Growth & Insights

BMW Group; Farnborough; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Great Pay

Work-Life Balance

On-site restaurant

Advantages scheme

Job summary

BMW Group in Farnborough offers a placement year in Customer Strategy & ESG, helping shape corporate and customer strategy while supporting ESG activities. You’ll analyze markets, present insights, and work with internal communications to convey strategy.

You’ll support the Head of Customer Strategy, track transformation progress, produce customer journey insights, and contribute to Sustainability initiatives while collaborating with BMW Group entities globally.

Qualifications

• Pursuing an undergraduate degree in Business Management or similar (2:1 or above).
• Basic customer services experience (retail/hospitality) helpful.
• Proficiency with Microsoft Office; PowerPoint advantageous.
• Quick to pick up IT applications and online tools.
• Strong written and verbal communication skills.
• Strong critical and analytical mindset.
• Attention to detail and intellectual curiosity.
• Interest in sustainability and sustainable practices.

Responsibilities

• Support the Head of Customer Strategy in steering business strategy development with cross-functional inputs.
• Track progress against targets and report on key strategic initiatives.
• Produce customer insight reports, highlight pain points and successes in the journey.
• Deliver market insights for teams and committees across the business.
• Support development, communication and monitoring of Sustainability strategy.
• Contribute to a Customer Driven Organisation and engagement with BMW Group entities.

Skills

Customer service experience

Written and verbal communication

Analytical mindset

Attention to detail

Self-motivated learning

Education

Undergraduate degree in Business Management

Tools

PowerPoint

MS Office

Project management tools

Job description

BMW Group in Farnborough offers a placement year in Customer Strategy & ESG, helping shape corporate and customer strategy while supporting ESG activities. You’ll analyze markets, present insights, and work with internal communications to convey strategy.

You’ll support the Head of Customer Strategy, track transformation progress, produce customer journey insights, and contribute to Sustainability initiatives while collaborating with BMW Group entities globally.