Strategic Video AI Solutions Architect

TwelveLabs, Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension (auto-enrollment)

Private medical insurance

PTO - 25 days + holidays

Sick Days - 5

UK benefits expansion plan

Job summary

TwelveLabs is hiring a Solutions Architect to empower strategic customers to unlock full video AI potential. You will serve as the dedicated technical resource for key accounts, guiding design, implementations and co-developing applications that showcase multimodal foundation models.

Collaborating with Sales, Product, Partnerships and Engineering, you will deliver expert guidance in a fast-moving, unstructured environment while traveling up to 10% for conferences and events.

Qualifications

• 5+ years of experience in a technical, customer-facing role such as Solutions Architect or similar.
• Hands-on experience with hyperscalers, AWS Bedrock preferred; Azure/GCP also welcome.
• Strong understanding of LLMs, multimodal AI, REST APIs, Python and JavaScript; deep video workflow knowledge.

Responsibilities

• Deliver exceptional customer experience by providing technical expertise and guiding use-case scoping.
• Own technical relationships with strategic customers and drive successful integrations.
• Advise on best practices for TwelveLabs APIs to create secure, scalable video understanding experiences.
• Act as first line of defense for design, security, and architecture questions; escalate as needed.
• Create and maintain documentation, implementation guides, and FAQs for common needs.
• Gather customer feedback and represent developer and enterprise voices to influence product roadmaps.

Skills

5+ years exp

Excellent communication

Video/AI domain knowledge

Tools

AWS Bedrock

REST APIs

Python

JavaScript

Job description

TwelveLabs is hiring a Solutions Architect to empower strategic customers to unlock full video AI potential. You will serve as the dedicated technical resource for key accounts, guiding design, implementations and co-developing applications that showcase multimodal foundation models.

Collaborating with Sales, Product, Partnerships and Engineering, you will deliver expert guidance in a fast-moving, unstructured environment while traveling up to 10% for conferences and events.