Solutions Architect

ConnexAI; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

ConnexAI in Manchester is seeking a Solutions Architect to bridge AI capabilities with business outcomes. You will lead discovery sessions, design AI-enabled customer communication solutions, and work with sales, product, engineering and delivery teams throughout the pre-sales lifecycle.

The role involves responding to RFIs/RFPs, scoping integrations and data flows, and translating complex AI features into tangible business benefits for both technical and non-technical stakeholders.

Qualifications

• Strong communication and stakeholder management across enterprise clients.
• Experience in solutions architecture, pre-sales, or enterprise technology environments.
• Comfortable running discovery workshops, demos, and technical presentations.
• Understanding of modern AI systems and emerging technologies.
• Ability to manage multiple opportunities and priorities.
• Familiarity with APIs, integrations and cloud architectures.

Responsibilities

• Lead technical discovery sessions with enterprise clients and partners.
• Design AI customer communication solutions across voice, chat and automation workflows.
• Collaborate with sales, product, engineering and delivery teams through pre-sales lifecycle.
• Respond to RFIs, RFPs, and technical architecture questionnaires.
• Scope integrations, data flows and deployment requirements.
• Translate AI capabilities into clear business outcomes for diverse stakeholders.
• Support validation, proof-of-concepts and solution architecture discussions.
• Build trusted relationships across technical, operations and leadership teams.

Skills

Communication

Stakeholder management

Solutions architecture

Pre-sales

Cloud architecture

Tools

AWS

Cloud platforms

Job description

We are building Conversational AI systems that transform how businesses communicate with customers.

Our platform combines real-time speech AI, large language models, conversational workflows, and cloud infrastructure to power intelligent voice and messaging experiences at scale.

As a Solutions Architect, you will sit at the intersection of AI, product, and commercial strategy. You’ll work closely with prospective clients to understand their operational challenges and design solutions run by conversational AI, speech technologies, automation, and modern cloud platforms.

This role combines technical consulting, solution design, discovery, and storytelling. Some engagements will involve formal enterprise procurement processes, while others will focus on demonstrating what modern AI systems can achieve in practice.

What You’ll Do

• Lead technical discovery sessions with enterprise clients and partners
• Design AI customer communication solutions across voice, chat, and automation workflows
• Work closely with sales, product, engineering, and delivery teams throughout the pre-sales lifecycle
• Respond to RFIs, RFPs, and technical architecture questionnaires
• Scope integrations, APIs, data flows, and deployment requirements
• Translate complex AI capabilities into clear business outcomes for both technical and non-technical stakeholders
• Help shape customer solutions involving conversational AI, LLMs, speech AI, workflow automation, analytics, and cloud infrastructure
• Support technical validation, proof-of-concepts, and solution architecture discussions
• Build trusted relationships with stakeholders across technical teams, operations, and leadership groups

What We’re Looking For

• Strong communication and stakeholder management skills
• Experience working in solutions architecture, technical pre-sales, consulting, or enterprise technology environments
• Comfortable running discovery workshops, demos, and technical presentations
• Strong understanding of modern AI systems and emerging technologies
• Able to manage multiple opportunities and priorities simultaneously
• APIs, integrations, and cloud architecture

Experience That Would Stand Out

• Conversational AI or speech AI platforms
• Large language models and generative AI systems
• Real-time communication systems or workflow automation
• AWS or other hyperscaler environments
• Telecoms, CCaaS, CX, or enterprise communications experience
• Understanding of AI evaluation, automation, or agentic workflows

Why Join Us

• Work on AI systems used in production environments
• Help shape how enterprises adopt conversational AI technologies
• Join a company transitioning from traditional communications software into an AI-first platform business
• Be part of a fast-moving environment building next-generation voice and AI products