Strategic Transport Account Leader

Barker Ross Group; Nechells; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company car or car allowance

Bonus

Annual salary review

Pension scheme

Life assurance

Job summary

Barker Ross Group in the United Kingdom is seeking a high-energy, ambitious Transport Account Manager to take ownership of a key client relationship within a fast-paced, commercially driven environment. This is not a traditional account management role; you’ll need to understand transport from the inside out, balancing planning, operations and customer expectations with strong relationship skills.

You will own a strategic account, act as the link between client needs and operations, and work

Qualifications

• Proven experience within transport and logistics.
• A strong understanding of transport operations and planning.
• Exceptional customer service and communication skills.
• Experience dealing directly with customers and key stakeholders.
• Strong commercial awareness and a results-driven approach.
• The confidence to influence, challenge and negotiate when required.
• Excellent problem-solving skills.
• The ability to stay calm and positive when the pressure is on.
• A proactive approach - you see something that needs doing and you do it.

Responsibilities

• Building a strong, credible and trusted relationship with the customer.
• Understanding their operation, challenges, priorities and future requirements.
• Working closely with transport planning and operational teams to deliver outstanding service.
• Taking ownership when things go wrong - finding solutions rather than finding excuses.
• Anticipating issues and acting before they become problems.
• Monitoring performance and driving improvements across the account.
• Managing KPIs, service levels and customer expectations.
• Leading performance conversations and identifying opportunities to add greater value.
• Challenging the status quo and looking for smarter, more effective ways of working.
• Ensuring the customer feels listened to, supported and genuinely valued.
• Ultimately, making the account successful.

Skills

Transport operations

Customer relationship

Commercial awareness

Negotiation

Problem-solving

Proactiveness

Communication

Job description

Barker Ross Group in the United Kingdom is seeking a high-energy, ambitious Transport Account Manager to take ownership of a key client relationship within a fast-paced, commercially driven environment. This is not a traditional account management role; you’ll need to understand transport from the inside out, balancing planning, operations and customer expectations with strong relationship skills.

You will own a strategic account, act as the link between client needs and operations, and work