Key Account Manager – Logistics & Client Growth Lead (Company Car)

Lockwood Group; Ambergate; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company car

40 hour working week

Uniform provided

Free on-site parking

Job summary

Lockwood Group in Derbyshire is seeking a hands‑on Key Account Manager to own a major transport account. You will manage daily orders, load planning, customer communications and KPI performance, while coordinating with Transport Planning to deliver efficient, reliable service.

Experience in transport, logistics or supply chain is essential, with strong relationship skills and a proactive, detail‑driven approach. A full UK driving licence and willingness to travel to Essex are required.

Qualifications

• Strong experience within transport, logistics or supply chain.
• Experience in transport planning, load building or operational account management.
• Strong customer relationship and communication skills.
• Comfortable working within a KPI and service‑driven environment.
• Excellent organisation and attention to detail.

Responsibilities

• Take day‑to‑day ownership of a major and fast‑moving customer account.
• Act as the primary operational contact between the customer and Lockwood Group.
• Manage daily customer orders and transport requirements from receipt through to delivery.
• Take an active role in daily load building and planning to maximise efficiency and service.
• Manage a high volume of daily communication with the customer and other stakeholders.
• Respond quickly to changing requirements, delays and operational challenges.
• Work closely with Transport Planning to ensure plans are achievable and executed successfully.
• Monitor outstanding orders, collections and deliveries throughout the operation.
• Maintain accurate systems, trackers and customer information.
• Monitor and manage performance against agreed customer KPIs and service levels.
• Investigate service failures, identify root causes and ensure corrective actions are implemented.
• Provide regular performance reporting and updates to the customer and internal management.
• Build a strong working relationship with the customer and understand their changing operational requirements.
• Identify opportunities to improve service, processes, load utilisation and overall account efficiency.

Skills

Transport experience

Logistics

Customer relationship

KPI driven

Analytical skills

Excel

IT systems

Driving licence

Tools

Excel

Job description

Lockwood Group in Derbyshire is seeking a hands‑on Key Account Manager to own a major transport account. You will manage daily orders, load planning, customer communications and KPI performance, while coordinating with Transport Planning to deliver efficient, reliable service.

Experience in transport, logistics or supply chain is essential, with strong relationship skills and a proactive, detail‑driven approach. A full UK driving licence and willingness to travel to Essex are required.