Strategic Transformation & Process Analyst

TUI Group; Luton; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Travel benefits

Health & wellbeing support

Discretionary bonus schemes

Job summary

TUI Group in Luton is seeking a Business Transformation Analyst to support transformation and operational improvement within Network Operations. You will document requirements, run workshops and provide practical recommendations to leadership for sustainable change.

This hybrid role involves 2 days per week onsite at Wigmore House, with possible travel to other airline offices. You will help develop business cases, map current and future processes, and track performance and benefits.

Qualifications

• Experience supporting business transformation, operational improvement or change initiatives.
• Strong business analysis, requirements gathering and process mapping capability.
• Good understanding of operational environments, stakeholder engagement and cross-functional delivery.
• Data analysis and reporting capability, with the ability to turn information into clear insight.
• Excellent written communication, workshop support and documentation skills.
• Ability to manage multiple priorities, work independently and support delivery in a changing environment.

Responsibilities

• Gather, document and validate business operational processes and system requirements.
• Facilitate workshops and stakeholder engagement activity to understand current issues, opportunities and constraints.
• Support the development of business cases, solution options and decision-making material.
• Produce clear documentation, reports and recommendations for operational and leadership audiences including but not limited to project updates, summary packs and stakeholder communications.
• Review and document current business processes, handoffs, accountabilities and operating procedures, identifying inefficiencies, duplication, risks, control gaps and opportunities for standardisation.
• Support as-is and to-be process mapping, future-state design and implementation planning, assessing current systems, data flows, reporting outputs and business information requirements.
• Contribute to continuous improvement activity across the wider operation.
• Capture functional and non-functional requirements to support technology, automation and integration opportunities.
• Analyse data to support decision-making, performance improvement and benefits tracking.
• Work with technical and business stakeholders to ensure requirements are clearly understood and traceable.
• Support governance activity, action tracking, RAID management and dependency management, maintaining structured records of decisions, assumptions, risks and implementation requirements.
• Support capability, gap and maturity assessments across business areas.

Skills

Business analysis

Requirements gathering

Process mapping

Data analysis

Stakeholder engagement

Documentation

Job description

TUI Group in Luton is seeking a Business Transformation Analyst to support transformation and operational improvement within Network Operations. You will document requirements, run workshops and provide practical recommendations to leadership for sustainable change.

This hybrid role involves 2 days per week onsite at Wigmore House, with possible travel to other airline offices. You will help develop business cases, map current and future processes, and track performance and benefits.