Strategic Transformation Lead – Facilities & Services

CBRE Group, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. in London (Moorgate) seeks a Project Transformation Lead to design and deliver a strategic transformation programme across the account, driving operational excellence and client satisfaction.

The role requires a proven track record in complex, multi-site environments, with strong FM/technical services knowledge, senior stakeholder experience, and a data-driven approach to decision making. You will lead a team, manage budgets, and align with CBRE digital strategy.

Qualifications

• Proven track record leading large-scale transformation in complex, multi-site environments.
• Strong knowledge of FM, technical services, and professional services operating models.
• Senior and executive stakeholder management experience.
• Commercial acumen, including budget management and financial target delivery.
• Change management skills, with the ability to engage and inspire at all levels.
• Programme and project management proficiency (PRINCE2, MSP, Agile).
• Data-driven approach with the ability to translate complex data into clear insight and action.
• Exceptional communication, presentation, and interpersonal skills.

Responsibilities

• Lead the end-to-end design and delivery of the transformation programme, ensuring alignment with client objectives and CBRE strategic priorities.
• Develop and own the transformation roadmap, setting clear milestones, KPIs, and governance frameworks to deliver tangible outcomes.
• Build and maintain strong relationships with client stakeholders at all levels, acting as a trusted advisor and positioning CBRE as an innovative partner.
• Drive the redesign of the technical and FM services operating model, embedding best-practice processes and continuous improvement disciplines.
• Identify and deliver cost efficiencies, revenue growth opportunities, and value-added initiatives within the transformation programme.
• Champion technology solutions that drive operational efficiency, data-led decision-making, and enhanced client experience in line with CBRE digital strategy.
• Establish robust reporting mechanisms, providing regular transformation progress updates to senior leadership and client stakeholders.
• Provide strong leadership, coaching, and direction to the project team, fostering a high-performance culture aligned with CBRE values.
• Identify, assess, and manage project risks, ensuring all activities comply with CBRE and client policies, standards, and regulatory requirements.
• Research and benchmark data to inform decisions, identify innovative delivery methods, and develop business cases for successful implementation.

Skills

Transformation leadership

Stakeholder management

Data-driven decision making

Change management

PM methodologies (PRINCE2 MSP Agile)

Communication skills

Education

Degree-level education or equivalent

Job description

CBRE Group, Inc. in London (Moorgate) seeks a Project Transformation Lead to design and deliver a strategic transformation programme across the account, driving operational excellence and client satisfaction.

The role requires a proven track record in complex, multi-site environments, with strong FM/technical services knowledge, senior stakeholder experience, and a data-driven approach to decision making. You will lead a team, manage budgets, and align with CBRE digital strategy.