Strategic Talent Account Partner

Caraff; Greater London; On-site; GBP 32,000 - 50,000; Full time

Job summary

Caraffi in London is seeking an account specialist to drive strategic talent acquisition and manage complex client and supplier relationships. You will streamline the hiring process for contract staff, coordinate interviews, and negotiate rates to align with market benchmarks.

Daily duties include managing onboarding, offboarding, and end-to-end recruitment cycles while ensuring excellent customer service and SLA compliance. A proactive, communicative professional will thrive in this role.

Qualifications

• Experience as a proven recruiter with hands on delivery background.
• Proven track record in exceptional account delivery.
• Deep understanding of the recruitment industry.
• Exceptional communication and negotiation skills.
• Ability to manage end-to-end recruitment cycle including sourcing and candidate management.
• Good understanding of IR35 and NPW legislation.
• Experienced recruitment background with knowledge of corporate services roles.
• Proven track record of providing excellent customer service to SLAs and managing key customer relationships.

Responsibilities

• Manage the vacancy fulfilment process from requisition creation to candidate start of assignment.
• Screening to ensure only high-quality résumés are forwarded to the customer.
• Coordinate candidate interview process on behalf of hiring managers.
• Negotiate bill rates aligned with market rates and job criteria.
• Confirm assignment logistics between hiring manager and supplier.
• On-board and manage all onboarding activities for timely start dates.
• Ongoing worker management including end date and assignment negotiations.
• Handle off-boarding activities in a timely manner.
• Main point of contact and maintain supplier relationships.
• Interact daily with hiring managers and suppliers to resolve issues.
• Maintain professional rapport and ongoing contact with customers and suppliers.
• Be a cooperative team member to ensure high level of service.
• Identify service delivery issues and provide timely solutions.

Skills

Recruitment delivery

Account delivery

Communication

Negotiation

Stakeholder management

SLA/customer service

IR35 knowledge

Job description

Caraffi in London is seeking an account specialist to drive strategic talent acquisition and manage complex client and supplier relationships. You will streamline the hiring process for contract staff, coordinate interviews, and negotiate rates to align with market benchmarks.

Daily duties include managing onboarding, offboarding, and end-to-end recruitment cycles while ensuring excellent customer service and SLA compliance. A proactive, communicative professional will thrive in this role.