Account Specialist

Caraffi Limited; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Caraffi Limited in City of London is seeking an Account Specialist to streamline talent acquisition processes for contract staffing. You will manage day-to-day account activities, liaise with hiring managers and suppliers, and ensure high levels of service and timely placement.

You’ll screen resumes, coordinate interviews, negotiate bill rates, and oversee onboarding, offboarding, and ongoing contractor management while maintaining strong relationships and delivering against SLAs.

Qualifications

• Proven recruiter with hands-on delivery experience.
• Strong track record in account delivery.
• Deep understanding of the recruitment industry.
• Excellent communication and negotiation skills.
• Experience managing end-to-end recruitment cycles including sourcing.
• Knowledge of IR35 and NPW legislation.
• Experience with corporate services roles.
• Proven ability to maintain SLA-driven customer service.

Responsibilities

• Manage vacancy fulfilment from requisition to candidate start.
• Screen resumes to forward only high-quality candidates.
• Coordinate interview processes for hiring managers.
• Negotiate bill rates aligned with market rates and job criteria.
• Confirm assignment details between hiring manager and supplier.
• Oversee onboarding and contractor management.
• Manage end dates and assignment negotiations.
• Handle off-boarding activities in a timely manner.
• Maintain relationships with customers and suppliers.
• Interact daily with hiring managers to resolve issues.
• Build professional rapport and maintain ongoing contact with stakeholders.
• Contribute as a team member to deliver high service levels.

Skills

Recruitment delivery

Account management

Negotiation

IR35 knowledge

Stakeholder management

SLA compliance

Job description

At Caraffi, we don't just fill roles - we transform talent acquisition into a strategic engine for business performance.

We're looking for an account specialist who's ready to shake things up. Someone who can spot brilliance in a sea of LinkedIn profiles, build meaningful connections, and help our clients become inclusive, purpose-led employers of choice.

You will be responsible for facilitating the hiring process of contract employees, managing day to day account activities, ensuring outstanding customer service and managing relationships between the customer (hiring managers) and the approved vendors.

Responsibilities:

• Manage the vacancy fulfilment process from requisition creation to candidate start of assignment
• Exercise screening techniques that ensure only high-quality résumés are forwarded to the customer for review
• Coordinate the candidate interview process on behalf of the hiring managers
• Successfully negotiate the bill rates to ensure they are aligned with current market rates and closely related to the necessary job criteria
• Confirm assignment logistics between hiring manager and supplier regarding the contractors’ assignment information (i.e., start and end date, location, rates, hours, etc.)
• Manage and facilitate all on-boarding activities to ensure timely start dates
• On-going worker management including end date and assignment negotiations
• Manage and facilitate all off-boarding activities in timely manner
• Act as the main point of contact and maintain all supplier relationships
• Interact daily with hiring managers and suppliers to resolve programme related issues
• Appropriately manage the customer and supplier relationship by building a professional rapport, following up consistently, and by maintaining ongoing contact and communication
• Act as a cooperative and contributing team member to ensure that a high level of service is always offered to both customers and suppliers
• Proactively identify service delivery issues and provide appropriate and timely solutions

About you

• Experience as a proven recruiter with hands on delivery background
• A proven track record in exceptional account delivery
• a deep understanding of the recruitment industry
• exceptional communication and negotiation skills
• Ability to manage overall service, stakeholders, and end to end recruitment cycle including sourcing and candidate management
• Good understanding of IR35 and NPW legislation
• Experienced recruitment background with solid understanding of corporate services roles
• Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships