Strategic Stakeholder Communications Lead

Balfour Beatty plc; Manchester; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Smart working

25 days annual leave

Pension

Job summary

Balfour Beatty plc is seeking a seasoned Communications and Stakeholder Engagement professional to lead the development and delivery of strategies that support project objectives, protect reputation, and enhance customer experience across a major highways programme in the UK.

You will work with internal and external stakeholders, provide trusted communications advice, and drive employee engagement while ensuring consistent, on-brand messaging across all channels.

Qualifications

• Proven communications experience on complex infrastructure/public sector projects
• Strong community relations and stakeholder management experience
• Bachelor’s degree or equivalent in marketing/public relations/communications or related field
• Ability to manage, engage and develop direct reports
• Confident engaging with external customers and stakeholders at face-to-face events
• Excellent writing, storytelling, and presentation skills
• Self-starter with ability to build relationships through written and verbal communication
• Translate technical information into customer-friendly communications
• Demonstrate creativity through multi-media communications for all audiences
• Strong analysis and problem-solving skills
• Team player with negotiation skills
• Willingness to travel

Responsibilities

• Protect and enhance project and partner reputations through timely, effective communications
• Develop and deliver clear communications strategies, plans and milestones across channels
• Lead internal communications and workforce briefings to support a one-team culture
• Coordinate integrated communications with project, environmental, construction, land and supply chain teams
• Identify reputational risks and opportunities and escalate appropriately
• Ensure materials are accurate, on-brand and compliant with standards
• Showcase project success through awards, case studies, media stories
• Produce deliverables in line with project control frameworks
• Deliver customer-focused traffic management communications and works information
• Build relationships with National Highways, local authorities and communities
• Act as main contact for stakeholder enquiries and timely responses
• Plan and deliver public information events and engagement activity
• Represent BB at client forums and collaboration meetings
• Support client relationship management and improvement from feedback
• Work with National Highways Customer Contact Centre to resolve enquiries
• Support reporting, audits and assurance including CPAA and Roadworks: A Customer View
• Embed Every Customer Counts through training and communications

Skills

Communications strategy

Stakeholder management

Writing & storytelling

Public speaking & presentation

Relationship building

Management of direct reports

Education

Bachelor’s degree in marketing/public relations/communications

Tools

MS Office

Job description

Balfour Beatty plc is seeking a seasoned Communications and Stakeholder Engagement professional to lead the development and delivery of strategies that support project objectives, protect reputation, and enhance customer experience across a major highways programme in the UK.

You will work with internal and external stakeholders, provide trusted communications advice, and drive employee engagement while ensuring consistent, on-brand messaging across all channels.