Stakeholder Liaison Officer

Smart 4 EPC; Southampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Smart 4 EPC in Southampton seeks a Stakeholder Liaison Officer to support a major infrastructure contractor delivering structural works across the National Highways network. You will coordinate customer and stakeholder engagement and ensure clear, timely communication on programme developments and changes.

You will issue stakeholder updates, respond to enquiries, draft communications for public updates, and support parliamentary briefings and public information events.

Qualifications

• Experience engaging with stakeholders and customers in a public or infrastructure context.
• Ability to communicate clearly in a public-facing role.
• Familiarity with media interactions and public communication channels.

Responsibilities

• Issue monthly or fortnightly stakeholder updates as projects progress.
• Draft responses to customer and stakeholder enquiries and complaints.
• Create communications for National Highways pages and social media with the comms team.

Skills

Stakeholder engagement

Public-facing communication

Media liaison

Customer service

Public information/events

Job description

Stakeholder Liaison Officer

2 Year Fixed Term Contract | Southhampton

We're recruiting a Stakeholder Liaison Officer to support a major infrastructure contractor delivering specialist structural works across the National Highways network. You'll be the central point of coordination for customer and stakeholder engagement, working closely with the project team to ensure clear, timely communication on programme developments and changes.

Key Responsibilities:

• Issue monthly/fortnightly stakeholder updates as projects progress and hit key milestones
• Prepare responses to customer and stakeholder complaints and enquiries
• Draft communications for National Highways webpage updates and social media (working with comms teams)
• Support narrative for parliamentary/MP briefings
• Attend site for media interviews (radio, TV filming)
• Organise and actively participate in Public Information Events
• Attend fortnightly customer/network occupancy meetings to give project updates
• Liaise with local councils and key stakeholders (Hampshire-based experience is advantageous)

About You

You have strong stakeholder engagement experience and are comfortable representing organisations in a customer-facing role. Public sector or infrastructure experience is valuable; familiarity with the local highway network and key stakeholders is a plus. You're organized, clear communicator, and able to handle media and public-facing work confidently.