Strategic Stakeholder & Communications Lead

Balfour Beatty plc; Manchester; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Smart working

Remote up to 40%

Annual leave 25 days

Pension

Share incentive

Volunteering leave

Recognition schemes

Job summary

Balfour Beatty is seeking an experienced Communications and Stakeholder Engagement Lead to shape and deliver strategies supporting National Highways projects. You will protect reputation, boost customer experience and coordinate with teams across communications, environment, construction and supply chain.

You will build strong relationships with National Highways, local authorities and communities, lead internal comms and public information events, and ensure materials are accurate, on-brand and

Qualifications

• Proven communications experience on complex infrastructure, construction, regulated, public sector projects.
• Strong community relations and stakeholder management experience.
• Bachelor’s degree in marketing, PR, communications or related field.
• Ability to manage, engage and develop direct reports.
• Confident engaging with external customers and stakeholders at face-to-face events.
• Excellent writing, storytelling, and presentation skills.
• Able to source and interpret technical information for customer-friendly written communications.
• Demonstrate creativity through multi-media communications to reach all audiences.
• Strong analysis and problem-solving skills.
• Team player with ability to engage, influence and negotiate.
• Computer literate and competent in Microsoft Office applications.
• Willingness to travel.

Responsibilities

• Protect and enhance the reputation of the project and stakeholders through timely communications.
• Develop and deliver clear project communications strategies, plans and milestone activity across appropriate channels.
• Lead internal communications and engagement activity that supports a one-team culture, corporate campaigns and effective workforce briefings.
• Coordinate integrated communications with project, environmental, construction, land and supply chain teams to ensure proactive, aligned delivery.
• Identify and elevate reputational risks and opportunities, working with Group Communications and project leadership.
• Ensure communications and customer-facing materials are accurate, approved, on-brand and compliant with standards.
• Showcase project success through award submissions, case studies, photography, video and positive media stories.
• Produce communications deliverables in line with the National Highways Project Control Framework.
• Plan and deliver customer-focused traffic management communications, including works information, road user impacts, diversions, enquiries and complaints.
• Build positive relationships with National Highways, local authorities, communities and key stakeholders through effective engagement strategies.
• Act as the key contact for stakeholder enquiries, coordinating timely, professional responses across project and customer service teams.
• Plan and deliver public information events, exhibitions, community forums and stakeholder engagement activity.
• Represent Balfour Beatty at client and customer communications forums, working groups and collaboration meetings.
• Support client relationship management, action planning and continuous improvement arising from customer feedback.
• Work with National Highways’ Customer Contact Centre to resolve enquiries and correspondence promptly and within agreed service levels.
• Support communications and customer performance reporting, audits and assurance, including CPAA and Roadworks: A Customer View.
• Embed Every Customer Counts principles through training, coaching and communications that improve customer awareness, behaviours and experience outcomes.

Skills

Communications strategy

Stakeholder management

People management

Public speaking

Writing skills

Networking

Technical translation

Multimedia creation

Analytical thinking

Collaboration

MS Office

Willingness to travel

Video editing

Construction experience

Regulatory knowledge

Education

Bachelor's degree in Marketing/Public Relations/Communications

Tools

MS Office

Job description

Balfour Beatty is seeking an experienced Communications and Stakeholder Engagement Lead to shape and deliver strategies supporting National Highways projects. You will protect reputation, boost customer experience and coordinate with teams across communications, environment, construction and supply chain.

You will build strong relationships with National Highways, local authorities and communities, lead internal comms and public information events, and ensure materials are accurate, on-brand and