Strategic Service Development & Change Lead

North West Ambulance Service Nhs Trust; Horwich; On-site; GBP 52,000 - 74,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking a Service Development & Business Support Manager to drive change across Integrated Contact Centres (ICCs) and improve patient and staff experiences. You will lead projects from concept to delivery in a collaborative environment.

The role focuses on stakeholder engagement, strategic planning, and identifying opportunities for service improvement, with travel between NWAS contact centre sites as required.

Responsibilities

• Lead and manage multiple service development projects aligned with NWAS's strategic goals.
• Engage effectively with stakeholders at all levels, both internally and externally, demonstrating your communication skills and political astuteness.
• Identify new opportunities for service improvement by gaining a comprehensive understanding of ICC operations
• Be at the forefront of organisational change, making a real difference in the delivery of urgent and emergency care.

Job description

North West Ambulance Service NHS Trust is seeking a Service Development & Business Support Manager to drive change across Integrated Contact Centres (ICCs) and improve patient and staff experiences. You will lead projects from concept to delivery in a collaborative environment.

The role focuses on stakeholder engagement, strategic planning, and identifying opportunities for service improvement, with travel between NWAS contact centre sites as required.