Business Change Analyst

North West Ambulance Service NHS Trust; Little Hulton; On-site; GBP 40,000 - 60,000; Full time

Job summary

North West Ambulance Service NHS Trust in England is seeking a Business Change Analyst to join the Digital Products and Delivery team. You will work with subject matter experts to determine requirements, produce detailed specifications, and drive improvements through to solution design, supporting the Trust's strategic objectives.

The role requires significant onsite presence and regular travel to Trust locations across the North West.

Qualifications

• Experience gathering and documenting requirements across a broad spectrum of specialties.
• Strong verbal, presentation and written communication skills.
• Ability to negotiate, influence and manage change across multi-disciplinary teams.
• Solid understanding of IT and how it enables organisational effectiveness.
• Demonstrable line management experience and HR process familiarity.

Responsibilities

• Lead requirements development with subject matter experts across digital and non-digital domains.
• Map current and to-be business processes and associated data flows.
• Produce specifications for technical teams to develop solutions.
• Document scope, timelines and expected benefits for projects.
• Collaborate with clinical, operational, corporate and digital teams to design innovative solutions.
• Develop and maintain relationships with key stakeholders to enable delivery of change.

Skills

Business analysis

Stakeholder management

Communication

Problem solving

Teamwork

Process mapping

Education

Postgraduate level

Job description

We are looking to recruit a Business Change Analyst as part of the Products and Delivery team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety of subjectmatter experts to determine requirements through the analysis and review of systems and processes. The Business Change Analyst will lead the production of detailed and complex requirements, identify where improvements and efficiencies can be gained and drive forward therequirements through to solution design, in line with achieving the Trust's strategic objectives.

In order to meet the demands of the role and the service it provides, this role requires significant onsite presence and regular travel across the North West to attend Trust locations.

At NWAS we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the jobdescription and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates' chances of success.

Main duties of the job

The post holder in summary will be responsible for: -

• Undertaking a variety of activities as associated with a business change analyst within a digital environment including but not limited to;
• Business process mapping for as is and to be states;
• System mapping;
• Requirements gathering from end users (digital and non-digital);
• Development of specifications for technical teams to develop solutions;
• Documentation of scope, finance, timescales, benefits when applicable;
• Working collaboratively with clinical, operational, corporate and digital teams to develop and design innovative solutions;
• Developing and maintaining relationships with key stakeholders from across the trust to enable the delivery of an effective business change analysis function.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

The Trust reserves the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to submit their application as soon as possible to avoid disappointment.

Person Specification

• Detailed knowledge of Business Modelling and Analysis.
• Strong verbal, presentation and written communication skills.
• Ability to provide and receive complex, sensitive or contentious information, where developed persuasive, motivational, negotiation, training, empathic or re-assurance skills are required.
• A solid understanding of the application of information technology and how it can be used to achieve organisational effectiveness.
• An ability to negotiate and influence others in a positive manner with the confidence to deal with different priorities and differing views in order to achieve change/improvement.
• Articulate and clear in communications to mixed audiences in writing, through presentations and one to one.
• Ability to anticipate and resolve problems before they arise.
• Excellent business and financial management skills.
• Demonstrates problem solving skills and the ability to respond to sudden unexpected demands.
• Ability to work effectively and efficiently under pressure
• Demonstrates a collaborative approach and good team working.
• Ability to manage a range of activities to formulate plans that have effect across multiple disciplines.
• Methodical and structured approach to analysing, interpreting and advising on complex data or information with the ability.
• Ability to manage, motivate and develop staff in a matrix management environment.
• Strong planning and organisational skills.
• Effective listener and orientated to problem solving.
• Demonstrable compassionate and inclusive leadership.
• Experience in the application of HR processes.
• Demonstrable experience of line management responsibilities.

Qualification and Knowledge

• Education to Postgraduate level or equivalent level of experience within a Digital or Informatics service.
• Prince 2 Foundation or Business Change Qualification.
• Evidence of Continued Professional Development, including specialist training.

Experience

• Demonstrable experience in gathering and documenting requirements across a broad spectrum of specialties through the identification and evaluation of a range of options whilst taking in to account scope, budget, timescales, benefits, risk and quality in support of the business need.
• Demonstrable excellence interpersonally; articulate, creative, self-aware, controlled and confident.
• Experience of a strong delivery focus and determination, with the ability to drive progress forward and a passion for results and achieving goals.
• Experience in the application of business change and business analysis processes and principles.

Values and Behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.