ICC Service Development Lead & Business Support

North West Ambulance Service NHS Trust; Liverpool; On-site; GBP 49,000 - 57,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Training opportunities

NHS discounts

Car lease scheme

Cycle to Work Scheme

NHS mortgages

Childcare vouchers

Job summary

North West Ambulance Service NHS Trust is seeking a highly experienced Service Development & Business Support Manager (Band 7) to drive improvements across Integrated Contact Centres. The role is based at ICC OS with occasional travel to Manchester and Liverpool, contributing to strategic goals and service excellence.

The post requires senior management experience, MSP or equivalent, and Agile PM qualifications, plus strong communication, leadership and analytical skills for stakeholder

Qualifications

• MSP qualification or equivalent experience.
• Agile Project Management Qualification.

Responsibilities

• Lead and manage multiple service development projects aligned with NWAS’s strategic goals.
• Engage effectively with stakeholders at all levels, internal and externally.
• Identify opportunities for service improvement by gaining a comprehensive understanding of ICC operations.
• Be at the forefront of organisational change, improving urgent and emergency care delivery.

Skills

Interpersonal skills

Communication skills

Leadership

Analytical skills

Education

MSP Qualified or equivalent experience

Agile Project Management Qualification

Tools

Visio

PowerPoint

Excel

Job description

North West Ambulance Service NHS Trust is seeking a highly experienced Service Development & Business Support Manager (Band 7) to drive improvements across Integrated Contact Centres. The role is based at ICC OS with occasional travel to Manchester and Liverpool, contributing to strategic goals and service excellence.

The post requires senior management experience, MSP or equivalent, and Agile PM qualifications, plus strong communication, leadership and analytical skills for stakeholder