Strategic Service Delivery & Revenue Manager

IDEMIA Group; United Kingdom; Remote; GBP 52.000 - 74.000; Vollzeit

Zusammenfassung

IDEMIA Secure Transactions, a division of IDEMIA Group, is seeking a Service Delivery Manager for a fixed-term 18-month contract in the UK. You will own the servicing relationship with customers, act as the first point of contact for BAU needs, and support audits, compliance, and roadmap activities.

The role emphasizes protecting contract revenue, identifying opportunities for additional revenue or efficiency gains, and coordinating with sales, service management and operational teams to meet

Qualifikationen

• Background in Customer Service and Account management preferred.
• Degree level in business-related subject preferred but not essential.
• Location: UK, Tewkesbury.

Aufgaben

• Own IDEMIA’s servicing relationship with customers and BAU queries.
• Participate in customer reviews and build relationships at multiple levels.
• Manage escalations and ensure SLAs and forecast revenue are met.
• Support stock management, forecast and product/service changes.

Kenntnisse

Customer service

Account management

Stakeholder management

Ausbildung

Bachelor's degree or higher in a relevant field

Jobbeschreibung

IDEMIA Secure Transactions, a division of IDEMIA Group, is seeking a Service Delivery Manager for a fixed-term 18-month contract in the UK. You will own the servicing relationship with customers, act as the first point of contact for BAU needs, and support audits, compliance, and roadmap activities.

The role emphasizes protecting contract revenue, identifying opportunities for additional revenue or efficiency gains, and coordinating with sales, service management and operational teams to meet