Global Contract Operations & Governance Lead

IDEMIA; Tewkesbury; On-site; GBP 70,000 - 120,000; Full time

Job summary

IDEMIA Secure Transactions invites an experienced Operations Contract Manager to lead contract lifecycle governance across the Payments Services BU, driving transformation, visibility, and risk management. The role can be based in Paris or Tewkesbury, UK, and collaborates globally to ensure contracts enable growth and value delivery.

This senior position partners with Sales, Legal, Finance, Delivery, Operations, and Customer Success to align contractual commitments with business objectives,

Qualifications

• Minimum of 8 years' experience in contract management, contract operations, commercial management, business excellence, transformation, or legal-commercial roles.
• Experience supporting high-value strategic projects, complex commercial agreements, and post-signature governance in an international environment.
• Strong understanding of contractual risk management, commercial governance, lifecycle processes, operating model deployment, and stakeholder accountability boundaries.
• Experience working across matrixed, multi-country organisations and influencing distributed stakeholder groups.
• Strong financial and commercial awareness, with the ability to understand margin drivers, pricing mechanics, leakage risks, and contractual value levers.
• Familiarity with CLM platforms, Salesforce, contract repositories, workflow tools, dashboards, or contract analytics.

Responsibilities

• Define and support the transformation roadmap for Contract Management and related business excellence initiatives, aligned with IST’s global strategic priorities and BU operating model expectations.
• Shape the as-is / to-be vision by assessing current regional practices, designing target ways of working, and supporting transition plans that improve consistency, efficiency, and control.
• Drive digital enablement including Salesforce integration, CLM, repositories, dashboards, and workflow industrialization to reduce cycle time and strengthen transparency for decision-makers.
• Lead change management across Legal, Contract Management, Sales, Finance, Delivery, Operations, and regional teams to ensure adoption, manage resistance, and embed continuous improvement.
• Define and monitor KPIs and dashboards linking contract operations performance to measurable business outcomes, including efficiency, risk mitigation, contract visibility, and customer satisfaction.
• Prepare regular reporting for senior leadership on contract status, portfolio risks, leakage exposure, governance performance, and improvement actions.

Skills

Contract management

Contract governance

Stakeholder management

Project management

Risk management

Education

Masters degree in Law, Business, Finance, Project Management, or a related discipline

Tools

Salesforce

CLM platforms

Dashboard tooling

Job description

IDEMIA Secure Transactions invites an experienced Operations Contract Manager to lead contract lifecycle governance across the Payments Services BU, driving transformation, visibility, and risk management. The role can be based in Paris or Tewkesbury, UK, and collaborates globally to ensure contracts enable growth and value delivery.

This senior position partners with Sales, Legal, Finance, Delivery, Operations, and Customer Success to align contractual commitments with business objectives,