Customer Change & Delivery Manager (12-Month Contract)

IDEMIA Group; United Kingdom; Remote; GBP 42,000 - 62,000; Full time

Job summary

IDEMIA Group in the United Kingdom is seeking a Customer Project Manager on a fixed-term 12-month contract. You will own change projects for financial institutions, liaise with major banks, fintechs, and partners, and drive delivery from pre-sales through to BAU handover.

You will manage client relationships, coordinate across Sales, Technical and Service teams, develop requirements, define specifications, and ensure successful delivery in a busy operational environment.

Qualifications

• Experience in a similar role - required.
• Technical and/or payment systems knowledge - beneficial.
• Smartcard, EMV or PKI knowledge - beneficial.

Responsibilities

• Own, maintain & develop relationships with key IDEMIA accounts, acting as the first point of contact for their change pipeline.
• For client projects, be a single point of contact for the client, responsible for planning each delivery and managing tasks, people and resources from the initial request through to handover into BAU teams.
• Coordinate activity across internal teams and processes as well as customer and third-party organisations (e.g. Visa & Mastercard).
• Implement effective project controls, provide regular project reports, manage test plans, deliver the project to completion and close effectively.
• Gather and document customer requirements and map to IDEMIA products and solutions to meet their needs.

Skills

Project management

Stakeholder management

Change management

Tools

Smartcard

EMV

PKI

Job description

IDEMIA Group in the United Kingdom is seeking a Customer Project Manager on a fixed-term 12-month contract. You will own change projects for financial institutions, liaise with major banks, fintechs, and partners, and drive delivery from pre-sales through to BAU handover.

You will manage client relationships, coordinate across Sales, Technical and Service teams, develop requirements, define specifications, and ensure successful delivery in a busy operational environment.