Strategic Salesforce Functional Consultant

Darktrace; United Kingdom; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

23 days’ holiday

Birthday off

Private medical insurance

Life insurance 4x base salary

Salary sacrifice pension

Enhanced family leave

EAP

Cycle to work

Public holidays included

Job summary

Darktrace is seeking a Salesforce Functional Consultant to shape scalable Salesforce solutions across our business in the United Kingdom. You’ll lead discovery, challenge demand constructively and translate business needs into effective Salesforce configurations, integrations or process changes.

You will collaborate with Product Owners, Solution Architects, Administrators and Developers to deliver value from discovery through delivery and adoption, in a fast-moving Agile environment.

Qualifications

• Proven experience delivering Salesforce-enabled change.
• Experience with Sales Cloud, Service Cloud, Revenue Cloud or CPQ.
• Strong business analysis capability, including workshop facilitation, process modelling, gap analysis, requirements elicitation, user stories and acceptance criteria.
• Good working knowledge of the Salesforce platform, including data models, security and sharing, declarative automation, reporting and user experience configuration.
• Experience assessing solution options and articulating the trade-offs between configuration, integration, custom development and business process change.
• Experience supporting demand assessment and estimation by defining scope, assumptions, dependencies, risks and solution complexity.
• Experience working cross-functionally with Product Owners, Solution Architects, Salesforce Administrators, Developers, Test, Data and Integration teams.
• Strong stakeholder management and communication skills, with the confidence to challenge requirements constructively and navigate competing priorities.
• Comfortable operating in a fast-moving Agile environment and adapting as business needs evolve.
• Nice to Have Understanding of APIs, enterprise integration patterns, identity, data migration or data governance.
• Experience supporting Salesforce release planning, change adoption and operational readiness within a SaaS or technology organisation.
• Salesforce certifications such as Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant or another relevant consultant credential.
• Experience with project management, engineering or reporting tools such as Asana, Jira, GitHub or Power BI.

Responsibilities

• Lead discovery workshops, stakeholder interviews and process-mapping sessions to understand business problems, outcomes and user needs.
• Analyze current and future-state processes, identifying business rules, data requirements, dependencies and cross-functional impacts.
• Translate business outcomes into prioritised epics, features and implementation-ready user stories with clear acceptance criteria.
• Partner with Product Owners to assess the value, priority and readiness of Salesforce demand and support backlog refinement and planning.
• Work with Architects, Administrators and Developers to support estimation by clarifying scope, assumptions, dependencies, risks and complexity.
• Advise stakeholders on Salesforce capabilities and constraints, promoting configuration-first and maintainable solutions.
• Develop functional solution options spanning process, data, security, automation, reporting, integrations and user experience.
• Configure or prototype declarative Salesforce solutions, including objects, fields, flows, validation rules, approvals, reports, dashboards and page layouts.
• Partner with Solution Architects and technical specialists to validate feasibility, integration requirements and architectural considerations.
• Support testing and UAT, defect triage, release readiness and adoption activities.
• Identify opportunities to simplify processes, improve data quality and make better use of existing Salesforce capabilities.
• Build knowledge of adjacent CRM, revenue and marketing platforms to support change across our wider go-to-market technology landscape.

Skills

Sales Cloud

Service Cloud

Revenue Cloud

CPQ

Workshop facilitation

Process modelling

Gap analysis

User stories

Acceptance criteria

Declarative automation

Reports & dashboards

Data modelling

Data governance

Agile methodologies

Cross-functional collaboration

Stakeholder management

APIs integration

Identity management

Data migration

Salesforce certifications

Asana

Jira

GitHub

Power BI

Tools

Asana

Jira

GitHub

Power BI

Job description

Darktrace is seeking a Salesforce Functional Consultant to shape scalable Salesforce solutions across our business in the United Kingdom. You’ll lead discovery, challenge demand constructively and translate business needs into effective Salesforce configurations, integrations or process changes.

You will collaborate with Product Owners, Solution Architects, Administrators and Developers to deliver value from discovery through delivery and adoption, in a fast-moving Agile environment.