Salesforce Functional Consultant: Discovery & Solutions

Frontdoor Defense; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

23 days' holiday

Private medical insurance

Life insurance

Salary sacrifice pension

Cycle to work

Employee Assistance Program

Job summary

Darktrace in London is seeking a Salesforce Functional Consultant to shape scalable Salesforce solutions across the business. You will blend business analysis with platform expertise, lead discovery, define outcomes, and translate needs into configuration, integration, or process change.

Collaborate with Product Owners, Solution Architects and developers across Agile teams to deliver adoption and value. You will drive effective stakeholder engagement and ensure solutions meet business goals with

Qualifications

• Proven experience delivering Salesforce-enabled change and functional designs.
• Strong business analysis with workshops, requirements elicitation and acceptance criteria.
• Experience across Sales Cloud, Service Cloud, Revenue Cloud or CPQ.

Responsibilities

• Lead discovery workshops and stakeholder interviews to understand business problems, outcomes and user needs.
• Translate business outcomes into prioritised epics, features and implementation-ready user stories with clear acceptance criteria.
• Partner with Product Owners to assess the value, priority and readiness of Salesforce demand and support backlog refinement and planning.
• Work with Architects, Administrators and Developers to support estimation by clarifying scope, assumptions, dependencies, risks and complexity.
• Advise stakeholders on Salesforce capabilities and constraints, promoting configuration-first and maintainable solutions.
• Develop functional solution options spanning process, data, security, automation, reporting, integrations and user experience.

Skills

Business analysis

Workshop facilitation

Stakeholder management

Agile methodologies

Solution design

Tools

Sales Cloud

Service Cloud

Revenue Cloud

CPQ

Job description

Darktrace in London is seeking a Salesforce Functional Consultant to shape scalable Salesforce solutions across the business. You will blend business analysis with platform expertise, lead discovery, define outcomes, and translate needs into configuration, integration, or process change.

Collaborate with Product Owners, Solution Architects and developers across Agile teams to deliver adoption and value. You will drive effective stakeholder engagement and ensure solutions meet business goals with