Salesforce Functional Consultant: Shape End-to-End Solutions

Darktrace; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

23 days' holiday + public holidays

Private medical insurance

Life insurance

Salary sacrifice pension

Enhanced family leave

Employee Assistance Program

Cycle to work scheme

Job summary

Darktrace is seeking a Salesforce Functional Consultant to shape and deliver scalable Salesforce solutions across our business. You will blend strong business analysis with Salesforce expertise to translate needs into effective, maintainable configurations and possible custom developments.

You will lead discovery, run workshops, and collaborate with Product Owners, Solution Architects and Developers to deliver value from discovery through delivery and adoption in a fast-moving Agile environment.

Qualifications

• Proven experience delivering Salesforce-enabled change and functional design.
• Experience with Sales/Service/Revenue Cloud or CPQ and quote-to-cash processes.
• Strong workshop facilitation, process modelling and user story writing.
• Solid Salesforce knowledge: data, security, declarative automation and UI configuration.
• Experience assessing configuration vs. integration vs. custom development.

Responsibilities

• Lead discovery workshops and stakeholder interviews to map outcomes and user needs.
• Analyse current and future processes, data requirements and cross-functional impacts.
• Translate outcomes into epics, features and user stories with acceptance criteria.
• Collaborate with product owners to refine demand and plan backlog.
• Support estimation by clarifying scope, risks and complexity.
• Advise on Salesforce capabilities and promote maintainable config-first solutions.
• Develop functional solution options across processes, data, security, automation and reporting.
• Configure or prototype Salesforce solutions including objects, flows, validation rules and dashboards.
• Work with architects and developers to validate feasibility and integration requirements.
• Support testing, UAT, release readiness and adoption activities.
• Identify opportunities to improve data quality and simplify processes.
• Build knowledge of adjacent CRM, revenue and marketing platforms.

Skills

Sales Cloud experience

Service Cloud experience

Revenue Cloud/CPQ

Business analysis

Stakeholder management

Agile methodology

Requirements elicitation

Salesforce configuration

Tools

Asana

Jira

Power BI

GitHub

Job description

Darktrace is seeking a Salesforce Functional Consultant to shape and deliver scalable Salesforce solutions across our business. You will blend strong business analysis with Salesforce expertise to translate needs into effective, maintainable configurations and possible custom developments.

You will lead discovery, run workshops, and collaborate with Product Owners, Solution Architects and Developers to deliver value from discovery through delivery and adoption in a fast-moving Agile environment.