Customer-Focused Sales Account Administrator

Confidential; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Office Angels is seeking a Sales Account Administrator to provide essential administrative and commercial support to the sales function. You will be the primary contact for a portfolio of customer accounts, handling orders, quotations, and inquiries, while coordinating with Sales, Operations, Finance and Logistics to ensure a high level of service.

The role emphasizes strong organisation, relationship-building, problem-solving and accuracy in data handling within an ERP environment.

Qualifications

• Previous experience in sales administration, account management, customer service or a similar customer-facing role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using an MRP or ERP system.
• Ability to work independently while also contributing effectively as part of a team.
• A customer-focused and professional approach.
• A proactive attitude with strong problem-solving skills.
• Ability to remain calm and effective when working under pressure.
• Experience working within a fast-paced commercial or sales environment.
• Experience with sales reporting, forecasting or data analysis.
• Knowledge of manufacturing, engineering or another technical/commercial environment.
• Customer-focused and service driven.
• Professional, confident and adaptable.
• Proactive and solutions focused.
• Highly organised and dependable.
• Calm and professional when dealing with challenging situations.

Responsibilities

• Act as the primary administrative contact for a portfolio of customer accounts.
• Build and maintain strong, professional customer relationships.
• Support onboarding of new customers, including account setup and documentation.
• Respond promptly and professionally to customer enquiries relating to orders, pricing, lead times, deliveries and general account queries.
• Coordinate with internal teams to resolve customer concerns and technical queries.
• Maintain accurate and up-to-date customer records, pricing, costings and contract information.
• Prepare quotations, proposals and sales documentation with a high level of accuracy.
• Process customer orders accurately and ensure they are entered into the ERP system in a timely manner.
• Monitor order progress and proactively communicate updates to customers.
• Assist with sales reports, forecasts and performance KPIs.
• Provide administrative support to sales management, including meeting preparation, presentations, diary/calendar management and follow-up actions.
• Help organise customer visits, external meetings and trade shows.
• Work closely with Finance to support invoicing and resolve invoice queries.
• Assist with credit checks and payment follow-up where required.
• Ensure the ERP system contains accurate and current product, pricing, delivery and customer information.
• Maintain a high level of accuracy when handling commercial and customer information.
• Identify opportunities to improve sales administration and customer service processes.
• Support the introduction and implementation of effective processes and best practices.
• Take ownership of tasks and contribute positively to the wider team.

Tools

MS Office

ERP system

Job description

Office Angels is seeking a Sales Account Administrator to provide essential administrative and commercial support to the sales function. You will be the primary contact for a portfolio of customer accounts, handling orders, quotations, and inquiries, while coordinating with Sales, Operations, Finance and Logistics to ensure a high level of service.

The role emphasizes strong organisation, relationship-building, problem-solving and accuracy in data handling within an ERP environment.