Strategic SaaS Account Manager

Gravitas Group

Wetherby

On-site

GBP 45,000 - 65,000

Full time

6 days ago

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Job summary

Proactis Ltd, a global SaaS provider of cloud-based procurement solutions, seeks an Account Manager to manage and grow a defined portfolio of existing customer accounts. You will serve as the primary commercial contact, protect and grow account value, and collaborate with Customer Success, Sales, and Professional Services to deliver ongoing value.

You will own account planning, executive business reviews, and expansion opportunities, translating client goals into Proactis solutions while

Qualifications

Strong commercial acumen and executive-level stakeholder management.
Ability to translate customer objectives into tailored Proactis solutions.
Experience in managing strategic SaaS accounts at scale.

Responsibilities

Own a defined portfolio of strategic Proactis accounts, serving as the primary contact for key decision-makers across procurement, finance, and IT.
Build and maintain multi-threaded executive relationships, conduct Executive Business Reviews and strategic account planning.
Act as escalation point for commercial issues; coordinate with Success, Product, and Support to resolve and protect account health.
Develop and manage an expansion pipeline across accounts, identifying upsell and cross-sell opportunities across the Proactis product suite.
Lead commercial conversations with senior stakeholders, building business cases and ROI narratives to support expansion.
Own expansion forecasting for portfolio, reporting to leadership; drive renewal conversations including multi-year deal structuring.