Strategic Retail Account Manager

Dee Set; Stoke-on-Trent; On-site; GBP 28,000 - 42,000; Full time

Job summary

Dee Set in Stoke-on-Trent, England, seeks an Account Manager to build strong relationships with major retailers and suppliers. You will manage accounts, drive profitable growth, and ensure customer needs are met through proactive engagement and value-added services.

You will broker transitions of new business into ongoing work, deliver on KPIs for sales and profitability, and collaborate with internal teams to exceed expectations.

Qualifications

• Excellent communicator with negotiating and influencing skills.
• Customer-focused listener with a consultative account management style.
• Ability to build trust and lasting customer relationships.
• Can do attitude with drive to complete tasks to a high standard.
• Understand customer needs and develop practical, compelling solutions.
• Financially aware and able to work to budgets and targets.
• Background in working with major retailers or account management.

Responsibilities

• Identify areas of opportunity to provide added value services tailored to retailer solutions.
• Develop compelling business propositions and present to customers collaboratively.
• Confirm briefs with customers and liaise regularly to identify requirements.
• Ensure briefs are invoiced and tracked from booking to invoicing using established processes.
• Own and grow all aspects of commercials aligned to your category accounts.
• Co-operate with internal support functions to meet customer requirements.
• Identify opportunities for operational improvement and support implementation.
• Co-operate with line manager to identify new and existing business opportunities.
• Encourage feedback to strive for continuous improvement.
• Provide regular reports on status of all accounts, including performance and workloads.

Skills

Negotiation

Account management

Customer relationships

Communication

Excel

Budgeting

Retail experience

Tools

Excel

Job description

Dee Set in Stoke-on-Trent, England, seeks an Account Manager to build strong relationships with major retailers and suppliers. You will manage accounts, drive profitable growth, and ensure customer needs are met through proactive engagement and value-added services.

You will broker transitions of new business into ongoing work, deliver on KPIs for sales and profitability, and collaborate with internal teams to exceed expectations.