Strategic Renewal & Loyalty Specialist

CreatePay Limited; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Casual dress and relaxed office culture

Regular incentives including overseas trips

Free CreatePay Rewards access

Free gym passes

Job summary

CreatePay Limited, based in Milton Keynes, is looking for a Customer Loyalty & Retention Specialist to protect and grow its existing customer base. This role is about retaining customers considering cancellation and negotiating solutions to keep their business.

You will manage contract renewals and pricing reviews while ensuring customer satisfaction. Ideal candidates have experience in customer service and are skilled communicators.

The position offers a supportive office culture and incentives, making it a great place to grow your career.

Qualifications

• Previous experience in a retention, loyalty, renewals, or telephone-based customer service role.
• Experience working in a card payments or fintech business is a strong plus, but not essential.
• Exceptionally organised with strong attention to detail.

Responsibilities

• Proactively contacting customers to renew contracts.
• Managing and responding to cancellation requests.
• Conducting pricing reviews aligned with company strategy.

Skills

Customer retention strategies

Communication skills

Problem-solving skills

CRM experience

Job description

CreatePay Limited, based in Milton Keynes, is looking for a Customer Loyalty & Retention Specialist to protect and grow its existing customer base. This role is about retaining customers considering cancellation and negotiating solutions to keep their business.

You will manage contract renewals and pricing reviews while ensuring customer satisfaction. Ideal candidates have experience in customer service and are skilled communicators.

The position offers a supportive office culture and incentives, making it a great place to grow your career.