Strategic Loyalty & Retention Lead

Associ8 Solutions Ltd.; Copythorne; Presencial; GBP 65 000 - 90 000; Tempo integral

Resumo da oferta

Associ8 Solutions Ltd. is seeking a Senior Customer Loyalty & Retention Manager to lead the development and evolution of a loyalty proposition across ecommerce, CRM, insights and digital functions.

You will own the loyalty strategy, develop initiatives to boost retention, repeat purchase and lifetime value, and partner with senior stakeholders to embed customer loyalty into the end-to-end journey using data, experimentation and customer-focused innovation.

Qualificações

• Experience developing and delivering customer loyalty, retention or engagement strategies.
• Strong commercial and analytical capability.
• Ability to use data and insight to influence decision making.

Responsabilidades

• Define and deliver a customer loyalty and retention roadmap.
• Develop initiatives that increase customer engagement, retention and frequency.
• Create compelling customer value propositions that drive long-term loyalty.
• Identify opportunities to improve customer lifetime value and commercial performance.
• Work with ecommerce, digital and product teams to embed loyalty across the customer journey.
• Use customer data and behavioural insight to drive decision making.
• Champion a data-led, test-and-learn culture.
• Influence senior stakeholders and drive alignment around customer growth priorities.

Conhecimentos

Loyalty strategy

Retention marketing

Analytics

Stakeholder management

Ecommerce experience

CRM & lifecycle

Descrição da oferta de emprego

Associ8 Solutions Ltd. is seeking a Senior Customer Loyalty & Retention Manager to lead the development and evolution of a loyalty proposition across ecommerce, CRM, insights and digital functions.

You will own the loyalty strategy, develop initiatives to boost retention, repeat purchase and lifetime value, and partner with senior stakeholders to embed customer loyalty into the end-to-end journey using data, experimentation and customer-focused innovation.