Strategic Relationship Manager – Warehouse Automation Talent

Proactive Technical Limited; Cliffsend; On-site; GBP 60,000 - 90,000; Full time

Job summary

Proactive Global in London (with relocation to Atlanta in the first year) seeks a Relationship & Customer Success Manager in its Warehouse Automation sector to build long-term client partnerships, oversee delivery of tailored recruitment solutions, and lead internal Talent Attraction teams.

You will manage client expectations, provide market insights on talent and salary trends, run quarterly reviews, and collaborate with business development to spot up-selling opportunities, ensuring

Qualifications

• Proven experience in relationship management or customer success within technical sectors.
• Strong understanding of warehouse automation, robotics, or logistics domains.
• Experience leading resourcing teams and managing service delivery.
• Excellent interpersonal and communication skills across multiple accounts.
• Familiarity with recruitment tools and systems (ATS, CRM).

Responsibilities

• Build strong client relationships through regular virtual and onsite meetings.
• Serve as primary contact for customers, translating technical requirements to Talent Attraction.
• Provide market insights on talent availability and salary trends for automation roles.
• Lead quarterly business reviews and address performance gaps or improvements.
• Collaborate with business development to identify up-selling recruitment services.

Skills

Relationship Management

Account Management

Recruitment

Technical knowledge

Team Leadership

Tools

ATS

CRM

Job description

Proactive Global in London (with relocation to Atlanta in the first year) seeks a Relationship & Customer Success Manager in its Warehouse Automation sector to build long-term client partnerships, oversee delivery of tailored recruitment solutions, and lead internal Talent Attraction teams.

You will manage client expectations, provide market insights on talent and salary trends, run quarterly reviews, and collaborate with business development to spot up-selling opportunities, ensuring