London-based Strategic Recruitment Relationship & Delivery Lead

Proactive Global; Cliffsend; On-site; GBP 55,000 - 85,000; Full time

Job summary

Proactive Global is seeking a Relationship Manager - 3PL within its Permanent Recruitment division to nurture long-term client partnerships and drive permanent hiring solutions. You will bridge clients with Talent Attraction teams, ensuring delivery of qualified candidates across professional and technical roles.

You will collaborate with clients to capture role requirements, provide market insights, and lead delivery to meet KPIs and SLAs, while identifying opportunities for account growth and

Qualifications

• Proven experience in Relationship Manager or equivalent client services role.
• Experience managing permanent recruitment accounts and delivery teams.
• Strong stakeholder management and relationship-building skills.
• Excellent communication and presentation abilities.
• Analytical and problem-solving capabilities; comfortable with data.
• Familiarity with ATS, CRM, and recruitment technologies.
• Ability to manage multiple accounts and priorities simultaneously.
• Commercial focus on retention, growth, and service delivery.

Responsibilities

• Build strong client relationships through regular engagement, virtually and onsite.
• Serve as the primary contact for assigned accounts, understanding business and hiring needs.
• Conduct QBRs to review recruitment performance and workforce plans.
• Provide market insights on salary benchmarking and competitor hiring activity.
• Lead Talent Attraction teams to deliver qualified permanent candidates.
• Monitor KPIs and SLAs; track time-to-fill, fill rate, and quality of hire.
• Support account expansion with Business Development teams.
• Coach Talent Attraction teams to ensure understanding of client requirements.
• Record and report recruitment activity; manage team productivity and SLA achievement.

Skills

Relationship management

Account management

Stakeholder management

Communication skills

Analytical thinking

Problem solving

Team leadership

ATS/CRM familiarity

Multi-account management

Tools

ATS

CRM systems

Recruitment technologies

Job description

Proactive Global is seeking a Relationship Manager - 3PL within its Permanent Recruitment division to nurture long-term client partnerships and drive permanent hiring solutions. You will bridge clients with Talent Attraction teams, ensuring delivery of qualified candidates across professional and technical roles.

You will collaborate with clients to capture role requirements, provide market insights, and lead delivery to meet KPIs and SLAs, while identifying opportunities for account growth and