Strategic Public Sector Account Manager (Hybrid)

Wavenet; Sevenoaks; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days leave

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programs

Wavenet Academy

Job summary

Wavenet is seeking a driven Hybrid Account Manager to manage a public sector portfolio, including schools, NHS bodies, and local authorities. You will drive long-term relationships, identify opportunities for digital transformation, and grow revenue across managed services, connectivity, cloud, cyber security, and professional services.

You will combine commercial acumen with a consultative approach to deliver outstanding service while helping customers meet operational and educational

Qualifications

• Proven account management or customer success experience.
• Strong relationship-building and stakeholder engagement skills.
• Excellent communication, presentation and negotiation abilities.
• Demonstrated ability to identify customer challenges and position consultative tech solutions.
• Strong commercial awareness with renewals, pipelines and sales forecasts experience.
• Full UK driving licence and willingness to travel to customer sites.

Responsibilities

• Manage and develop a portfolio of 100+ public sector accounts to drive retention and revenue growth.
• Build trusted relationships with senior stakeholders (Headteachers, CFOs, CIOs, IT Directors, Business Managers).
• Develop strategic account plans aligned to funding cycles and digital roadmaps.
• Identify upsell/cross-sell opportunities across managed IT services, cloud, cyber security, and Microsoft licensing.
• Conduct regular account reviews with customers, sharing performance insights and risk plans.
• Collaborate with internal teams to ensure successful service delivery and renewal outcomes.
• Maintain knowledge of public sector frameworks and procurement routes (CCS, NHS, DfE).
• Support contract renewals and commercial discussions while protecting profitability.

Skills

Account management

Stakeholder engagement

Communication

Negotiation

Commercial awareness

Customer success

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

Wavenet is seeking a driven Hybrid Account Manager to manage a public sector portfolio, including schools, NHS bodies, and local authorities. You will drive long-term relationships, identify opportunities for digital transformation, and grow revenue across managed services, connectivity, cloud, cyber security, and professional services.

You will combine commercial acumen with a consultative approach to deliver outstanding service while helping customers meet operational and educational