Strategic Project & Process Analyst

City St George's, University of London; Greater London; On-site; GBP 55,000 - 80,000; Full time

Job summary

City St George's, University of London is seeking a Project Business Analyst to support strategic change projects across the University’s portfolio. You will define outcomes and benefits, analyze current processes, and help shape future services with evidence-based design decisions.

You will work closely with Project Managers, Change Managers and PMO colleagues to ensure solutions address real business needs and deliver measurable improvements for students and staff.

Qualifications

• A degree or postgraduate qualification, or substantial relevant vocational experience.
• A strong track record in business process analysis and requirements capture.
• Experience delivering process improvements that enhance the student or user experience.
• The ability to interpret complex data and turn it into clear, useful insight.
• Excellent stakeholder management, facilitation and communication skills.
• Strong planning and organisational skills, with intermediate Microsoft 365 and Visio skills and experience using Excel for data analysis.
• Experience supporting projects through to a successful conclusion, both independently and as part of a team.
• A professional qualification in Business Analysis, Lean, Continuous Improvement or Change Management would be an advantage.

Responsibilities

• Elicit, analyse and document business requirements and processes.
• Map current (“as is”) and future-state processes, data flows and customer journeys.
• Lead user-centred design activities, including personas, journey maps and service blueprints.
• Plan and run workshops to explore improvement opportunities with stakeholders.
• Support options appraisal and solution design, and define metrics to track benefits.
• Present findings clearly to a range of audiences, in person and in writing.
• Help develop CSU toolkits, training materials and analysis standards.

Skills

Stakeholder management

Facilitation

Analytical thinking

Communication skills

Education

Degree or postgraduate qualification

Relevant vocational experience

Tools

Microsoft 365

Visio

Excel for data analysis

Job description

City St George's, University of London is seeking a Project Business Analyst to support strategic change projects across the University’s portfolio. You will define outcomes and benefits, analyze current processes, and help shape future services with evidence-based design decisions.

You will work closely with Project Managers, Change Managers and PMO colleagues to ensure solutions address real business needs and deliver measurable improvements for students and staff.