Project Business Analyst (REDEPLOYMENT APPLICANTS ONLY)

City St George's; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

City St George's, University of London, is seeking a Project Business Analyst to support strategic change projects across the University's portfolio. You’ll elicit, analyse and document business requirements, map as-is and future-state processes, and lead user-centred design activities.

You’ll work with Project Managers, PMO colleagues and stakeholders to ensure evidence-based design decisions and clear traceability to real business needs.

Qualifications

• Degree or postgraduate qualification or substantial relevant vocational experience.
• Experience in business process analysis and requirements capture.
• Experience delivering process improvements that enhance user experiences.
• Ability to interpret complex data into clear, actionable insights.
• Excellent stakeholder management, facilitation and communication skills.
• Strong planning and organisational skills; proficient with Visio, Excel and Microsoft 365.

Responsibilities

• Elicit, analyse and document business requirements and processes.
• Map current ('as is') and future-state processes, data flows and journeys.
• Lead user-centred design activities: personas, journey maps and service blueprints.
• Plan and run workshops to explore opportunities with stakeholders.
• Support options appraisal and solution design; define metrics to track benefits.
• Present findings clearly to diverse audiences, in person and writing.
• Help develop CSU toolkits, training materials and analysis standards.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process improvement

Data interpretation

Project coordination

Workshop facilitation

Education

Bachelor's degree / postgraduate qualification

Tools

Visio

Microsoft 365

Excel

Job description

Please note: This role is onlyopen to redeployees at City St George's. Applications from individuals who are not redeployees will not be considered at this time.

About us

City St George's, University of London, is the University of business, practice and the professions. Our Change Support Unit (CSU) is a central team that helps the University deliver change, so that it makes a real, measurable difference to the student and staff experience. We work across three areas: Project and Programme Management, Change Management and Business Analysis. We also provide consultancy, training and capability building across the University.

About the role

As Project Business Analyst, you’ll report to the Head of Business Analysis and support strategic change projects across the University's portfolio. You’ll use professional business analysis to define clear outcomes and benefits. You’ll look at how things work today, find opportunities to improve, and help shape future processes and services.

You’ll work closely with Project Managers, Business Change Managers, PMO colleagues and stakeholders across the University. You’ll make sure design decisions are based on evidence and that every solution traces back to a real business need.

What you'll do

• Elicit, analyse and document business requirements and processes
• Map current ("as is") and future-state processes, data flows and customer journeys
• Lead user-centred design activities, including personas, journey maps and service blueprints
• Plan and run workshops to explore improvement opportunities with stakeholders
• Support options appraisal and solution design, and define metrics to track benefits
• Present findings clearly to a range of audiences, in person and in writing
• Help develop CSU toolkits, training materials and analysis standards

Closing date for applications:15th November 2026 at 23:59

Interviews are scheduled to take place on TBC

What we're looking for

• A degree or postgraduate qualification, or substantial relevant vocational experience
• A strong track record in business process analysis and requirements capture
• Experience delivering process improvements that enhance the student or user experience
• The ability to interpret complex data and turn it into clear, useful insight
• Excellent stakeholder management, facilitation and communication skills
• Strong planning and organisational skills, with intermediate Microsoft 365 and Visio skills and experience using Excel for data analysis
• Experience supporting projects through to a successful conclusion, both independently and as part of a team

A professional qualification in Business Analysis, Lean, Continuous Improvement or Change Management would be an advantage.

Our values

We Care, We Learn, We Act. We’re committed to an inclusive, respectful and sustainable workplace where everyone can do their best work.

This role is eligible for visa sponsorship.

For additional information on City St George's, our policies, strategy and values; Click here.