Strategic Project Business Analyst

City St George's; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

City St George's, University of London, is seeking a Project Business Analyst to support strategic change projects across the University's portfolio. You’ll elicit, analyse and document business requirements, map as-is and future-state processes, and lead user-centred design activities.

You’ll work with Project Managers, PMO colleagues and stakeholders to ensure evidence-based design decisions and clear traceability to real business needs.

Qualifications

• Degree or postgraduate qualification or substantial relevant vocational experience.
• Experience in business process analysis and requirements capture.
• Experience delivering process improvements that enhance user experiences.
• Ability to interpret complex data into clear, actionable insights.
• Excellent stakeholder management, facilitation and communication skills.
• Strong planning and organisational skills; proficient with Visio, Excel and Microsoft 365.

Responsibilities

• Elicit, analyse and document business requirements and processes.
• Map current ('as is') and future-state processes, data flows and journeys.
• Lead user-centred design activities: personas, journey maps and service blueprints.
• Plan and run workshops to explore opportunities with stakeholders.
• Support options appraisal and solution design; define metrics to track benefits.
• Present findings clearly to diverse audiences, in person and writing.
• Help develop CSU toolkits, training materials and analysis standards.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process improvement

Data interpretation

Project coordination

Workshop facilitation

Education

Bachelor's degree / postgraduate qualification

Tools

Visio

Microsoft 365

Excel

Job description

City St George's, University of London, is seeking a Project Business Analyst to support strategic change projects across the University's portfolio. You’ll elicit, analyse and document business requirements, map as-is and future-state processes, and lead user-centred design activities.

You’ll work with Project Managers, PMO colleagues and stakeholders to ensure evidence-based design decisions and clear traceability to real business needs.