Strategic Program Manager, Cybersecurity Solutions

Proofpoint; England; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career growth

Flexible work environment

Wellness & community days

Recognition programs

Global collaboration

Job summary

Proofpoint is seeking a capable PSM to act as a technical and strategic adviser for assigned customers, maximizing value from Proofpoint products and managed services. You will drive customer satisfaction, retention, and program maturity while identifying opportunities to expand the security program.

Your day-to-day includes leading customer meetings, developing 12-month roadmaps, guiding on features, and coordinating complex changes to ensure delivery aligns with service briefs and best

Qualifications

• 3+ years in professional services, client services, sales engineering, senior technical support, IT operations, or similar technical roles.
• Experience across multiple technology areas.
• Understanding of email, networking and data-communication technologies.
• Working knowledge of Windows, Active Directory and Microsoft Exchange.
• Strong written, verbal and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Experience in 24/7 security operations environments.
• Ability to communicate evolving cybersecurity threats to customers and stakeholders.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings on service performance, system status, and key issues.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals and track deliverables.
• Provide technical guidance on Proofpoint products and features.
• Coordinate complex production changes across services/technologies.
• Manage customer escalations and advocate for resolution.

Skills

Technical consulting

Customer relationship

Networking technologies

Windows/AD/Exchange

Communication skills

Multi-priority management

Security operations

Cybersecurity threat landscape

Education

Certifications CISSP/CISM/PMP

Tools

Data Loss Prevention

Job description

Proofpoint is seeking a capable PSM to act as a technical and strategic adviser for assigned customers, maximizing value from Proofpoint products and managed services. You will drive customer satisfaction, retention, and program maturity while identifying opportunities to expand the security program.

Your day-to-day includes leading customer meetings, developing 12-month roadmaps, guiding on features, and coordinating complex changes to ensure delivery aligns with service briefs and best