Program Strategy Manager

Proofpoint; Reading; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Job summary

Proofpoint seeks a seasoned professional who acts as a technical and strategic adviser to key customers, maximizing the value of Proofpoint products and managed services. You will drive customer satisfaction, retention, program maturity and expansion opportunities to enhance the customer’s security program.

You will own relationships, lead strategic reviews, deliver 12-month roadmaps, and coordinate cross-service changes while guiding customers through evolving cybersecurity threats.

Qualifications

• 3+ years in professional services, client services, or technical advisory roles.
• Experience with email, networking and data-communication technologies.
• Strong written, verbal and customer-facing communication skills.
• Preferred: Data Loss Prevention, threat protection or information-security experience and certifications.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance and threats.
• Develop and maintain 12-month customer program roadmaps.
• Provide technical guidance regarding Proofpoint products and services.
• Coordinate complex production changes with multiple services.
• Manage customer escalations and internal resolution.
• Monitor cases for accuracy, progress, and SLAs.
• Help customers mature their security posture and demonstrate value.

Skills

Customer relationships

Technical advisory

Roadmap planning

Communication

Security operations

Education

CISSP certification

CISM certification

PMP certification

Tools

Windows Server

Active Directory

Microsoft Exchange

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The role

The PSM acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program.

Your day to day

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
• Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.
• Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Qualifications

• 3+ years experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role. Experience working across multiple technology areas.
• Understanding of email, networking and data-communication technologies. Working knowledge of Windows, Active Directory and Microsoft Exchange.
• Strong written, verbal and customer-facing communication skills. Ability to manage multiple priorities independently.
• Strong organization, scheduling and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.
• Preferred experience Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].