Strategic Performance & Delivery Lead

HSBC Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

HSBC Group is seeking a Senior Manager within the Performance & Delivery team to support ERM and GRR governance, planning and reporting across global operations. You will collaborate with senior stakeholders to ensure timely delivery of initiatives and maintain high-quality service levels.

The role requires advanced English, strong governance capabilities, and the ability to influence across regions. A fast-paced, well-structured work style with attention to detail is essential.

Qualifications

• Advanced, fluent written and spoken English, with strong capability in governance and executive-level report writing.
• Ability to communicate clearly and credibly to build relationships and influence senior internal and external stakeholders.
• Team-oriented mindset, with the ability to work independently, manage multiple tasks, and deliver to a high standard at pace.

Responsibilities

• Support the ERM and GRR Performance & Delivery team to deliver initiatives on time and to agreed quality standards, enabling effective day-to-day operations and a smooth, well-controlled BAU environment.
• Strengthen ERM and GRR infrastructure and processes to improve effectiveness and efficiency, maintaining consistent, high-quality service delivery and BAU support.
• Support delivery of enhancements to the ERM & GRR Service Catalogue, including ongoing refinement of minimum standards in line with evolving Technical User Guides (TUGs).
• Maintain, monitor and support delivery of ERM and GRR annual planning activity, including producing an executive summary that clearly articulates key priorities and delivery focus.
• Provide ERM and GRR governance support, including paper collation and distribution, minute taking, action tracking through to completion, and supporting the embedding of How We Lead as a consistent way of working.
• Support key communications, training and stakeholder deliverables to ensure they are timely, consistent and audience-appropriate, and provide oversight and delivery support for ERM/GRR audit actions, MSIIs and regulatory findings globally through to country level-ensuring central capture and appropriate resourcing to deliver priority outcomes.
• Working knowledge of workforce planning and resourcing disciplines, with the ability to support delivery against agreed plans.
• Excellent written and verbal communication skills, with strong attention to detail and a focus on producing accurate, high-quality outputs.

Job description

HSBC Group is seeking a Senior Manager within the Performance & Delivery team to support ERM and GRR governance, planning and reporting across global operations. You will collaborate with senior stakeholders to ensure timely delivery of initiatives and maintain high-quality service levels.

The role requires advanced English, strong governance capabilities, and the ability to influence across regions. A fast-paced, well-structured work style with attention to detail is essential.