Senior Manager, Performance and Delivery 12-month Fixed Term Contract

HSBC Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

HSBC Group is seeking a Senior Manager within the Performance & Delivery team to support ERM and GRR governance, planning and reporting across global operations. You will collaborate with senior stakeholders to ensure timely delivery of initiatives and maintain high-quality service levels.

The role requires advanced English, strong governance capabilities, and the ability to influence across regions. A fast-paced, well-structured work style with attention to detail is essential.

Qualifications

• Advanced, fluent written and spoken English, with strong capability in governance and executive-level report writing.
• Ability to communicate clearly and credibly to build relationships and influence senior internal and external stakeholders.
• Team-oriented mindset, with the ability to work independently, manage multiple tasks, and deliver to a high standard at pace.

Responsibilities

• Support the ERM and GRR Performance & Delivery team to deliver initiatives on time and to agreed quality standards, enabling effective day-to-day operations and a smooth, well-controlled BAU environment.
• Strengthen ERM and GRR infrastructure and processes to improve effectiveness and efficiency, maintaining consistent, high-quality service delivery and BAU support.
• Support delivery of enhancements to the ERM & GRR Service Catalogue, including ongoing refinement of minimum standards in line with evolving Technical User Guides (TUGs).
• Maintain, monitor and support delivery of ERM and GRR annual planning activity, including producing an executive summary that clearly articulates key priorities and delivery focus.
• Provide ERM and GRR governance support, including paper collation and distribution, minute taking, action tracking through to completion, and supporting the embedding of How We Lead as a consistent way of working.
• Support key communications, training and stakeholder deliverables to ensure they are timely, consistent and audience-appropriate, and provide oversight and delivery support for ERM/GRR audit actions, MSIIs and regulatory findings globally through to country level-ensuring central capture and appropriate resourcing to deliver priority outcomes.
• Working knowledge of workforce planning and resourcing disciplines, with the ability to support delivery against agreed plans.
• Excellent written and verbal communication skills, with strong attention to detail and a focus on producing accurate, high-quality outputs.

Job description

• Support the ERM and GRR Performance & Delivery team to deliver initiatives on time and to agreed quality standards, enabling effective day-to-day operations and a smooth, well-controlled BAU environment.
• Strengthen ERM and GRR infrastructure and processes to improve effectiveness and efficiency, maintaining consistent, high-quality service delivery and BAU support.
• Support delivery of enhancements to the ERM & GRR Service Catalogue, including ongoing refinement of minimum standards in line with evolving Technical User Guides (TUGs).
• Maintain, monitor and support delivery of ERM and GRR annual planning activity, including producing an executive summary that clearly articulates key priorities and delivery focus.
• Provide ERM and GRR governance support, including paper collation and distribution, minute taking, action tracking through to completion, and supporting the embedding of How We Lead as a consistent way of working.
• Support key communications, training and stakeholder deliverables to ensure they are timely, consistent and audience-appropriate, and provide oversight and delivery support for ERM/GRR audit actions, MSIIs and regulatory findings globally through to country level-ensuring central capture and appropriate resourcing to deliver priority outcomes. Proven knowledge of governance and business management frameworks, with experience in both design and practical implementation.
• Working knowledge of workforce planning and resourcing disciplines, with the ability to support delivery against agreed plans.
• Advanced, fluent written and spoken English, with strong capability in governance and executive-level report writing.
• Ability to communicate clearly and credibly to build relationships and influence senior internal and external stakeholders, including articulating a compelling strategy and vision.
• Strong relationship management and collaboration skills, with experience navigating constructive challenge and managing competing stakeholder priorities.
• Excellent written and verbal communication skills, with strong attention to detail and a focus on producing accurate, high-quality outputs.
• Team-oriented mindset, combined with the ability to work independently, manage multiple tasks, and deliver to a high standard at pace. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
• We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Senior Manager in the Performance and Delivery team (known as the Chief of Staff or Chief Operating Officer team in the industry) on a 12-month Fixed Term Contact. Global Enterprise Risk Management (ERM) and Global Resilience Risk (GRR) sit within Risk and Compliance and play a central role in ensuring HSBC operates with a coherent Risk Management Framework, clear Risk Taxonomy and the tools needed to understand and operate within Global Risk Appetite. ERM and GRR help strengthen risk culture across the organisation by driving consistent risk management practices across businesses and functions at global, regional and market level. This is achieved through robust oversight and stewardship of end-to-end processes, risks and controls, ensuring alignment to risk, business and regulatory priorities-enabling the bank to grow safely, stay forward-looking and deliver its strategic objectives. The Global Performance & Delivery team for ERM and GRR is a core part of the risk management support structure, operating with global reach across all regions and sites where Risk & Compliance operates. The Senior Manager, Performance and Delivery role supports this agenda by providing business management support and facilitating planning, management reporting, governance and operational / administrative activity across ERM and GRR., Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
• If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk, London office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul's or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation Bank roles.
• As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.